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M
Mees G
Inspiring
October 25, 2017
Answered

Preview in Rig won't show up

  • October 25, 2017
  • 3 replies
  • 6805 views

I started working with Character Animator a few days ago and for some reason I can't preview my puppet in the Rig tab, it only becomes visible while In Record.

This wasn't a problem at first but now that I want to experiment with Handles I need to be able to actually see my puppet.

I might be missing something obvious here, but any help would be appreciated.

Heres a YouTube video of the problem:

No preview in Rig! - YouTube

    This topic has been closed for replies.
    Correct answer Mees G

    First of all sorry for the late response, It's been a busy week and it kinda slipped my mind.

    No, the puppet has always been visible in the Record tab, and I have been able to make recordings without any issue known to me.

    The puppet panel is still invisble when opened in Record

    And no the background for a new empty is still black, no matter whether I select a white or alpha background with the icon in the right hand corner.


    It's working!!!

    I thought about what you said about it being related to my graphics card, so I did the following:

    Right click the Character animator Icon (in C:\Program Files\Adobe\Adobe Character Animator CC 2018)

    select Run with graphics processor

    select intergrated graphics

    and it launched perfectly with everything visible in the rigging tab, normal checkered background, and my character right there! Thank you for your time, I'm just glad the issue is resolved right now and hopefully this helps shed light on other peoples similar problems.

    3 replies

    A
    amman5D61
    Participant
    October 22, 2020

    hello sir my adobe character animator some crown not showing in layers plz help mee what is problem in my adobe  character animator

    S
    Scott Buck
    Participant
    April 21, 2018

    I am getting the same problem. I have the GeForce GTX 1070. I don't even get the character info and parts list to show up in the Puppet Panel. Puppet: (none). Thanks for any help you can give me.

    S
    Scott Buck
    Participant
    April 21, 2018

    I tried the above solutions without any luck.

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    October 25, 2017

    Are there other programs running in the background that use OpenGL? If you restart your machine and then immediately launch Character Animator, does the problem still exist?

    Can you provide specs for your machine (OS version, graphics card vendor/make/model)? Do you have the latest qualified graphics driver installed?

    Thanks.

    M
    Mees GAuthor
    Inspiring
    October 27, 2017

    I've tried restarting, the only programs that activate on startup are:

    Realtek audio Manager

    Windows Defender

    I have a LENOVO LEGION Y720

    Intel CORE i7

    NVIDIA Geforce GTX

    To my knowledge my drivers are up to date, that is I went into Device manager and scanned for hardware changes and the're were none.

    M
    Mees GAuthor
    Inspiring
    October 29, 2017

    I wonder if the system is running low of video memory. What specific GeForce GTX model do you have, and do you know how much VRAM it has?

    Another thing to try:
    1. Restart the machine, and make sure no other applications are running.
    2. Launch Character Animator by holding down the Alt key, which should create a new project on startup.

    3. In the Start workspace, hold down the Alt key as you click the Blank Face (Photoshop) template puppet. This avoids launching it in Photoshop as well.
    4. Double-click the puppet to see if the Puppet panel shows the contents.

    I'm assuming clicking the Background Color swatch (next to the zoom control in the lower-right corner of the Puppet panel doesn't change the background in the Puppet panel either?


    Sadly this method didn't work either,

    I have Version 385.54

    GeForce GTX 1060

    No clue how to find out my VRAM, my machine does have 16 GB of ram, I manually gave 8 GB to After Effects/Media Encoder, might this have something to do with it?

    And no, clicking the background color swatch didn't help either, this was one of the first things I tried

    We'll download Character Animator on the machines of one of my colleagues tomorrow and see if it works, maybe we can figure out what is causing my problem, if we do solve it I'll let you know.

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