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FMIC
FMIC
Participating Frequently
December 12, 2017
Question

Why is "Creative Cloud" desktop app still offering to install both Beta and Final versions of "Character Animator CC"?

  • December 12, 2017
  • 2 replies
  • 1196 views

Can anyone shed some light on why my "Creative Cloud" desktop app (Windows 10 Pro) is still offering to install the Beta version of "Character Animator CC" when I have the final version already installed?

    This topic has been closed for replies.

    2 replies

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    December 12, 2017

    If you have After Effects CC 2017 installed, you might see Character Animator CC (Beta) available to install because that was the version available with that version of AE. Also, it's available in case you cannot update to the latest version of Character Animator CC yet because you're still on macOS 10.10 or the first version of Windows 10, which are not supported with the latest version (Adobe Character Animator CC System Requirements for Mac OS and Windows​).

    Do you have After Effects CC 2017 still installed?

    If you don't have it installed, the Beta version of Character Animator CC shouldn't be listed, but do let us know if that's not the case.

    FMIC
    FMICAuthor
    Participating Frequently
    December 12, 2017

    I have the latest "After Effects CC 2018" installed, not 2017 and the latest "Character Animator CC 2018" installed as well. Plus I am running the latest version 1709 build 16299.98 of Windows 10 Pro.

    kulpreet singh
    kulpreet singh
    Inspiring
    December 12, 2017

    Hi FMIC,

    I do not see Beta version still available at my end.

    Please sign-out and sign-in into Creative Cloud desktop app.

    Thanks,

    Kulpreet Singh

    FMIC
    FMICAuthor
    Participating Frequently
    December 12, 2017

    DId as you suggested by it is still there. I also tried shutting down completely and restarting the machine again, but it is still there - no change!

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    December 12, 2017

    Thank you! I will await any further development on the issue!

    G
    M
    T
    Text-to-speech function is limited to 200 characters

    If you go into the Creative Cloud application's Preferences (from the menu), then Creative Cloud tab and Apps subtab, is the "Show Older Apps" option checked? If so, try unchecking it, to see if that hides the Beta app. I don't think you need to sign out & back in afterwards, but if it's still showing, try that, too. Thanks.

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