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FMIC
FMIC
Participating Frequently
December 12, 2017
Question

Why is "Creative Cloud" desktop app still offering to install both Beta and Final versions of "Character Animator CC"?

  • December 12, 2017
  • 2 replies
  • 1192 views

Can anyone shed some light on why my "Creative Cloud" desktop app (Windows 10 Pro) is still offering to install the Beta version of "Character Animator CC" when I have the final version already installed?

    This topic has been closed for replies.

    2 replies

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    December 12, 2017

    If you have After Effects CC 2017 installed, you might see Character Animator CC (Beta) available to install because that was the version available with that version of AE. Also, it's available in case you cannot update to the latest version of Character Animator CC yet because you're still on macOS 10.10 or the first version of Windows 10, which are not supported with the latest version (Adobe Character Animator CC System Requirements for Mac OS and Windows​).

    Do you have After Effects CC 2017 still installed?

    If you don't have it installed, the Beta version of Character Animator CC shouldn't be listed, but do let us know if that's not the case.

    FMIC
    FMICAuthor
    Participating Frequently
    December 12, 2017

    I have the latest "After Effects CC 2018" installed, not 2017 and the latest "Character Animator CC 2018" installed as well. Plus I am running the latest version 1709 build 16299.98 of Windows 10 Pro.

    kulpreet singh
    kulpreet singh
    Inspiring
    December 12, 2017

    Hi FMIC,

    I do not see Beta version still available at my end.

    Please sign-out and sign-in into Creative Cloud desktop app.

    Thanks,

    Kulpreet Singh

    FMIC
    FMICAuthor
    Participating Frequently
    December 12, 2017

    DId as you suggested by it is still there. I also tried shutting down completely and restarting the machine again, but it is still there - no change!

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    December 12, 2017

    What specific versions of After Effects do you have installed right now?

    I'm assuming you don't have any previous version of Character Animator (Beta, Preview 4, or Preview) installed on disk?

    I'll need to check with some other folks to investigate why the Beta version is listed in your configuration. For now, of course, just ignore it, and only install updates for the app listed as "Character Animator CC". We just released Version 1.1.1 last night, so it should appear as an update, assuming you haven't already installed it. You can use the Check for App Updates command in the menu (three dots to the right of your avatar in the Creative Cloud application), and hover over the "Character Animator CC" name to see what version is either currently installed or available for installation.

    Thanks.

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