Crash to Desktop When Entering Rig - 2.0.1 (Build 8) (PC)
My first chance at properly experimenting with Ch.
I created a simple puppet in AI using your downloadable template. Imported fine, Record shows puppet moving, mouth, eyes, etc. Responding to webcam and microphone.
Go into Rig to make adjustments, and as soon as I click on an adjustment it crashes to desktop, no freezing, no error message, nothing in Task Manager to show that Ch is still running.
The crash creates 3 files:
Character Animator2BlockRecovery
Character Animator.exe.16152.dmp
Character Animator2FileRecovery.xml
The same also happens with the template puppets; blank face, red monster and sticky, even the Frankenstein introduction puppets (possibly more I didn't try).
It seems to happen on both PSD and AI based puppets.
I have tried reinstalling Ch, I have tried wiping all traces of Ch and cleaned the registry, restarting the PC, I have tried reinstalling Illustrator. I have also tried updating my nVidia gfx drivers and all other drivers.
All other Adobe programs seem to work fine (at least, the ones I use)
Any help would be appreciated. Thanks
Specs if you need them:
i7 8750H Coffee Lake based laptop
Windows 10 Home x64
GTX 1060 Max-Q 6GB on driver version 419.35
16GB Ram DDR4
SSD + HDD
Built in display + External monitor in Extend mode.
EDIT Just tried Ch 2.0 (Build 257), same issue.
EDIT 2: Just tried 1.5 (Build 138), and it worked once with Chloe, but after reloading, it crashes in the same way.
EDIT 3: Beta crashes the same way too.
FURTHER EDITS:
- Tested with a single monitor instead of dual/extended configuration. Still the same problem.
- Event Viewer says the issue is with a part of nVidia's driver package:
Details below:
| Log Name: | Application |
| Source: | Application Error |
| Date: | 07/03/2019 12:59:27 |
| Event ID: | 1000 |
Task Category: (100)
| Level: | Error |
| Keywords: | Classic |
| User: | N/A |
| Computer: | DELL-LAPTOP |
Description:
Faulting application name: Character Animator.exe, version: 2.0.1.8, time stamp: 0x5bfc35db
Faulting module name: nvoglv64.dll, version: 25.21.14.1935, time stamp: 0x5c78d522
Exception code: 0xc0000005
Fault offset: 0x0000000000af7446
Faulting process id: 0x3aa0
Faulting application start time: 0x01d4d4e4c513a07e
Faulting application path: C:\Program Files\Adobe\Adobe Character Animator CC 2019\Support Files\Character Animator.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_29a377e944363297\nvoglv64.dll
Report Id: 0831e4bd-9033-47f7-8b86-cd87bd5a6913
Faulting package full name:
Faulting package-relative application ID:
| <Provider Name="Application Error" /> | |
| <EventID Qualifiers="0">1000</EventID> | |
| <Level>2</Level> | |
| <Task>100</Task> | |
| <Keywords>0x80000000000000</Keywords> | |
| <TimeCreated SystemTime="2019-03-07T12:59:27.166866000Z" /> | |
| <EventRecordID>118739</EventRecordID> | |
| <Channel>Application</Channel> | |
| <Computer>DELL-LAPTOP</Computer> | |
| <Security /> |
</System>
<EventData>
| <Data>Character Animator.exe</Data> | |
| <Data>2.0.1.8</Data> | |
| <Data>5bfc35db</Data> | |
| <Data>nvoglv64.dll</Data> | |
| <Data>25.21.14.1935</Data> | |
| <Data>5c78d522</Data> | |
| <Data>c0000005</Data> | |
| <Data>0000000000af7446</Data> | |
| <Data>3aa0</Data> | |
| <Data>01d4d4e4c513a07e</Data> | |
| <Data>C:\Program Files\Adobe\Adobe Character Animator CC 2019\Support Files\Character Animator.exe</Data> | |
| <Data>C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_29a377e944363297\nvoglv64.dll</Data> | |
| <Data>0831e4bd-9033-47f7-8b86-cd87bd5a6913</Data> | |
| <Data> | |
| </Data> | |
| <Data> | |
| </Data> |
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