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costast92491079
costast92491079
Participant
Nov 5, 2019 6:24 PM UTC
Question

Error Opening Illustrator File (64)

Hi, I have been using Character Animator since July and have never ran into any issues with importing an ai file until today. I am trying to import an ai file to create a puppet and I keep getting this error:

 

Error (3.0x276): Error Opening Illustrator File (64)

 

I have never seen this error before. I basically had a character pack that I took pieces from and copied into a new ai file & saved in another location. I have used character packs like this before & have never had an issue. I don't know why I am having this issue now. If you have any information of how to resolve this, that would be wonderful. Thanks.

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6 replies

gupta shivangi
gupta shivangi
Legend
Nov 6, 2019 7:09 AM UTC

Hi there,

 

We're sorry for the issue. Our engineering team has identified this issue with importing Illustrator files in Character Animator as a know issue.

We have found a workaround for it. Check out this article: https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

 

I hope it helps. Let us know if you have any other questions.

 

Thanks,

Shivangi

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    alexm88455289
    alexm88455289
    Participating Frequently
    Nov 7, 2019 3:18 PM UTC

    I just had the same problem. Solved saving to CC (legacy)

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    gupta shivangi
    gupta shivangi
    Legend
    Nov 8, 2019 8:10 AM UTC

    Thanks for keeping us updated. Give us a shout if you need anything else. 🙂

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