Error opening Illustrator file (Ch 1.1)

Forum|Forum|8 years ago
October 18, 2017
2 replies
731 views

I just upgraded to the non-beta 1.1 version of Character Animator and whenever I try to open my .puppet file or my illustrator file in Character animator, I get the 'error opening Illustrator file' error.

I then tried to open and old project and the same thing happens.

I have opened the Illustrator artwork in Illustrator CC 2018 and it opens fine.

I'm running Windows 7 Pro on a Dell Latitude E7470.

Thanks

This topic has been closed for replies.

Jeff Almasol

Adobe Employee

Just updating this tread with the latest status... The "Error opening Illustrator file." seems to be caused by an EPS file that's linked into the AI file. If the EPS file doesn't exist at the expected location, the import will work.

We are investigating workarounds/solutions, but nothing to report at this time.