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MartinDybdahl
MartinDybdahl
Known Participant
Nov 23, 2016 3:55 PM UTC
Answered

"Camera busy".. Adobe Character Animation [Beta 5]

Hi everyone!

I've just purchased the Adobe Creative Cloud, and i really wanna try out the Character Animation software, but everytime i open up the software the "Camera & Microphone"-tab at the top right corner, tells me, that my camera is busy.... the microphone seems to work fine..

I am working on a windows computer, and i've tried to reinstall the program, and restarting my computer, but the same message appears; "Camera busy".. Does anyone know how to solve this problem?


Thank you in advance!

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Fata MorganaCorrect answer
Inspiring
Oct 16, 2018 3:59 PM UTC

Hi

effectively the 2.0 is out and seems pretty amazing !

unfortunately still not working but I think my camera is too old (the soft say "not fully supported" )

Just a bit disapointed that it was working in the past. Anyway thank you for your anwsers !


Sorry !! it is working, i give a last change by change the usb port (wich i tried in the 1.5) but in the 2.0 it seems to work !

i'll finally can try the characterizer !

thank you all,

my bad for the disturbing

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39 replies

motherpuppetz
motherpuppetz
Participating Frequently
Oct 19, 2018 6:02 PM UTC

I'm running MacOS Mojave on a '17 MacBook Pro.  The camera works fine across Apple apps.  But hasn't worked for Ch since I upgraded to 2019.  I have no other apps open when this happens and I've done all of the tips listed here and that I could find on Apple forums.  No other cameras, microphones or video capture cards.

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Adobe Employee
gheller
Adobe Employee
Oct 20, 2018 5:32 PM UTC

Hello timo89121896.  I'm working on trying to reproduce the camera problem you are seeing. It could be that something changed with the release of Macos Mojave.  

I'll let you know what I find out.

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    Fata Morgana
    Inspiring
    Oct 15, 2018 10:37 AM UTC

    oh yes thanks !

    unfortunately I tried but the software say "only one camera is activate"

    so my problem is not from here

    I tried the solutions on the top of the discussion, if you have another ideas don't hesitate

    Thank you for your time dave

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    CoSA_DaveS
    CoSA_DaveS
    Participating Frequently
    Oct 15, 2018 3:16 PM UTC

    Try 2.0 — it's now shipping!

    The camera system was completely re-written and should work better.

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    alank99101739
    alank99101739
    Legend
    Oct 15, 2018 4:09 PM UTC

    I just stumbled across How to import a Video Feed to Adobe Character Animator tutorial - YouTube  which is v1.5, but might be useful.

    (Waiting for v2 to appear as available for download - I assume its going through a staggered release to avoid overloading servers.)

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    thomásj41797896
    thomásj41797896
    Participant
    Apr 17, 2018 4:37 AM UTC

    If you use your smartphone (Android) as a webcam you are not going to have problems ! i had the same issue and i solved using my celphone ! 

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    MartinDybdahl
    MartinDybdahlAuthor
    Known Participant
    Sep 13, 2017 9:03 AM UTC

    I can't figure out why, but when i press the "next camera"-button a random amount of times (about 4-5 times), it suddenly works! But thanks for all your help!

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    angie_taylor
    angie_taylor
    Legend
    Sep 13, 2017 9:22 AM UTC

    That good old, turn it off and back on again solution! :-)

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      MartinDybdahl
      MartinDybdahlAuthor
      Known Participant
      Jan 10, 2017 9:54 AM UTC

      I finally found the solution to my problem!.. Apparently I had to press "Switch to Next camera" about 5 times before it finds my camera, even though I only have one webcam in my PC

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      oksamurai
      oksamurai
      Legend
      Jan 10, 2017 5:54 PM UTC

      Oh so you don't remember installing 4 ghost cameras?

      Weird. Well, glad it worked for you, and good to know that solution can potentially help others in the future. We'll take a look and see if there's anything we can do on our end to help with this issue for future releases.

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      MartinDybdahl
      MartinDybdahlAuthor
      Known Participant
      Jan 10, 2017 6:16 PM UTC

      No i'm pretty sure i didn't install any ghost cameras. My webcam is the only camera, when i look in "device manager", so it doesn't look like any other camera is installed on my PC

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      Anonymous
      Nov 28, 2016 12:11 PM UTC

      Hi Martin,

      A friend of mine... Windows User had a similar problem when using Skype...

      She used an app called; Process Explorer.. a Microsoft program to locate what was using her camera...

      Here is a link... might help!? How To Find What Program Is Using Your Webcam

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      MartinDybdahl
      MartinDybdahlAuthor
      Known Participant
      Dec 2, 2016 10:18 AM UTC

      Hi Finnandme,

      Thank you for the answer, but the Process Explorer says "0 matching items", when i search for processes using my camera..

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      Anonymous
      Dec 2, 2016 2:44 PM UTC

      Hi Martin!

      I wished I could offer you a solution, but if nothing seems to be using the camera, how can it still be 'busy?'

      Does your camera work in another program? If the camera works fine with other programs, then it would suggest some related issue with Character Animator!?

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      oksamurai
      oksamurai
      Legend
      Nov 23, 2016 6:42 PM UTC

      Try these tips: FAQ: Why does the Camera & Microphone panel not show my webcam's video?

      I'd say 90% of the time this message is due to some other app taking control of the camera - screen capture software, video chat, whatever. Try closing everything else you have running and see if that helps.

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      MartinDybdahl
      MartinDybdahlAuthor
      Known Participant
      Nov 24, 2016 1:11 PM UTC

      Thanks for the answer!

      I've tried that, and unfortunately it doesn't seem to be the problem. It's a pretty new computer, so i have almost nothing but Office 365 and Adobe Creative Suite installed on it...

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      CoSA_DaveS
      CoSA_DaveS
      Participating Frequently
      Nov 28, 2016 4:16 AM UTC

      Can you describe your OS version, hardware type, and camera in detail?

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