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jose_9162
Participant
April 18, 2025
Answered

Administrator module not installed after installing Coldfusion 2021 update 18

  • April 18, 2025
  • 2 replies
  • 1590 views

I recently upgraded from Coldfusion 2021 Update 9 to Update 18. I used the package manager to install the update and now I'm getting the message"The Administrator module is not installed". This wasn't an issue on our test instance, but for whatever reason this happened in our production instance (lucky me). The service seems to be running. I just can't get back to the adminstrator site.

 

I tried running the "install administrator" command on CF_ROOT/bin/cfpm.bat but it gives me the following message: "The package adminstrator is not found in the repository."

Correct answer jose_9162

Just to say, the software development I am thinking about includes system configuration and system administration. It is a team effort and deals with complexity, from software conception to end-of-life. So the paradigms we've likened it to, so far - shooting, medical, judicial, etc. - are mere approximations anyway. 

 

Enough digression. To return to the issue at hand, you suggested cfpm listall and I suggested cfpm install all. Someone else may yet make a further suggestion. The forum is all the richer for the diversity of ideas. I hope Jose considers every suggestion he receives.


Hi guys, we were able to get it going after all. I had found another thread that addressed this issue and went with the solution there. In a nutshell, we did have to install missing packages. So both your suggestions were in the ball park. Luckily I was able to compare the packages from our test environment since the update was installed successfully there and just installed what was missing on Prod.  Sorry for the late reply on this. Thanks for the help.

2 replies

BKBK
Community Expert
BKBKCommunity Expert
Community Expert
April 19, 2025

Today, it's the Administrator package. Tomorrow it could be some other package. Not an optimal way to start a migration.

 

I would suggest that you install all the packages. At least, to start with. 

On Windows, you could install all the packages as follows:

  1. Open the Command Prompt (cmd) as Administrator;
  2. Use the DOS cd command to navigate to  {CF2021_INSTANCE_DIR}/bin;
  3. Type cfpm and press ENTER. You should get ColdFusion's package manager prompt cfpm;
  4. Run the command install all

5.  Continue running the command install all till the result is either an irreversible error or ColdFusion tells you that "All the packages are already installed".

6. If the former, then share the error message with the forum. If the later, then restart ColdFusion in the usual way, and you're set to go.

    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    April 19, 2025

    Suggesting someone should "install all" should at least be offered with a caution, as someone (that person or others involved in managing the server) may intentionally NOT want ALL packages.

     

    And to be clear, the point of my suggestion was to help Jose, especially given that he'd reported that the the "install administrator" was failing.

     

    By doing the "listall", my goal was to help him see if ANY packages were available. And if so, was the administrator one shown? And if not, what was shown?

     

    I guess we differ here, where your response is tantamount to the old adage, "shoot first and ask questions later".  🙂

     

    But more important, doing an install all would not help get his admin back, which is indeed his primary goal.  And to me, if THAT'S not there, it seems other things won't be there. I'm hoping by his reporting what he finds, we can then better sort out what's amiss.

     

    I have guesses, but again I want to let the diagnostics guide us. Different strokes. 

    /Charlie (troubleshooter, carehart. org)
      BKBK
      Community Expert
      BKBKCommunity Expert
      Community Expert
      April 20, 2025

      @Charlie Arehart , I did let it be known that my suggestion is "At least, to start with".

       

      @jose_9162 , An advantage of install all is that it would install not only the Administrator package. It would also install any other missing packages, including the ones that the Administrator package depends on.

       

      So just try the suggestion I've given, in spite of what Charlie says, and with due respect to him. In fact, I would suggest further that you try every suggestion you receive, including his. Then see what the results tell you.

       

      In a way, all of software developement is "shoot first and ask questions later". The implementation is the shooting and the test is the asking of questions. 

      Charlie Arehart
      Community Expert
      Charlie ArehartCommunity Expert
      Community Expert
      April 19, 2025

      As a first diagnostic step, let us know what you get in reply to a cfpm listall command. 

      /Charlie (troubleshooter, carehart. org)
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