Inspiring

Answered

CF11 services won't restart

Forum|Forum|11 years ago
May 29, 2014
14 replies
23827 views

PLEASE NOTE: the fix for this issue is now in all updates for CF11. If you are experiencing the same problems identified in this thread, you no longer need to contact Adobe to receive the hotfix. Simply install any of the updates from within CF Administrator and the hotfix will be automatically included. You may need to start ColdFusion from the command prompt to get into the CF Adminstrator; but once you have successfully entered the Administrator and installed the update, you should be able to close the command prompt and restart the ColdFusion service successfully. --Carl Von Stetten, Moderator

I have 2 Windows Server 2012r2 boxes that I'm setting up. One is an RDS machine for some Devs to log onto and they other one will be a Production server for running scheduled tasks (separate from our main production server). The issue I've run into is that for some reason Coldfusion11 will no longer restart. If I restart the Server it is fine, but a restart after that it just stalls. I've checked all the logs I can and non show an error except for a Windows Event error that says:

The description for Event ID 261 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

240

C:\ColdFusion11\cfusion\bin\coldfusionsvc.exe

ColdFusion 11 Application Server

the message resource is present but the message is not found in the string/message table

And another that says:

The description for Event ID 263 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

6652

the message resource is present but the message is not found in the string/message table

Note that while the Event IDs are consistant on each respective server, they are different between the 2 servers.

I even tried a reinstall on our RDS machine and during the re-install it wouldn't even start up the service during the install. I had to restart the server to get it to start.

I have nothing installed on the Utilities server and the only thing on the RDS is CF11, CFEclipse, CFBuilder, and SSMS 2014.

Any help would be appreciated as I am under a deadline to get these two servers up and running. I can get any log details needed to get this resolved.

Thanks,

Frank

This topic has been closed for replies.

Correct answer Sir_Meili

Has anyone else seen or tried this? We don't have a test server to try it on...

Based on the information provided by the you and other users, we have created a hotfix. Please try the following steps:-

1. Download and rename the hf1100-3776060.123 to hf1100-3776060.jar
2. Place this hotfix at the location -- C:\ColdFusion11\cfusion\lib\updates
3. Restart the ColdFusion 11 Application Service.

Please let us know if this solves your issue.

Note:- The hotfix is not QE verified. Please confirm the usage in development, before moving into production machine.

CFHackJob wrote:

Has anyone else seen or tried this? We don't have a test server to try it on...

Based on the information provided by the you and other users, we have created a hotfix. Please try the following steps:-

1.       Download and rename the hf1100-3776060.123 to hf1100-3776060.jar (This fix was included in CF11 update 1, so if you are on update 1 and above, this hotfix is not required )

2.       Place this hotfix at the location -- C:\ColdFusion11\cfusion\lib\updates

3.       Restart the ColdFusion 11 Application Service.

Please let us know if this solves your issue.

Note:- The hotfix is not QE verified. Please confirm the usage in development, before moving into production machine.

I installed the update, remove the firewall rule blocking the IP and the services now start up normally.

So, all seems like it is fixed.

Thanks Anit_Kumar!

Show previous replies

NicholasDee

Participating Frequently

When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

Anit_Kumar

Community Manager

Command prompt, when closed, will terminate the coldfusion process, hence terminating the ColdFusion application.

NicholasDee wrote:

When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

This is indeed not a solution. We shared it as a workaround.

We tested this with a fresh installation of Windows server 2012 R2. We are unable to replicate the issue. This looks like a machine/server specific issue. I have asked for some more logs from sirmeili, but haven't heard back.

Regards,

Anit Kumar

timeToPlay

Participating Frequently

Anit

We have done some further investigation on Server 2008 R2 and found that if we disable the network card we are able to start the CFApplication service. Once the service is running we are able to re enable the netork card.

Tim

CFHackJob

Participating Frequently

Our CF11 Standard (v11,0,0,289822) install on Win2003 R2 just began exhibiting this issue this morning. It was a brand new install, not an upgrade) on May 12th and has been running great. We haven't done any Windows or ColdFusion updates since the original install. We ran coldfusion.exe from the command line as suggested by Anit_Kumar, and 5-10 minutes after being hung up on PDFgServlet, similar to Sir_MeiliSir_Meili scenario, services were available - although the the CF Application Service still showed a stopped status in the Services control panel. Curious what triggered this as no changes have been made to the system.

NicholasDee

Participating Frequently

I'll confirm the original problem, We have windows 2008 R2 service pack 1. It hangs for 10 plus minutes at

PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered. and will not start.

carl type3

Brainiac

Hi Frank,

Maybe after server uptime memory is allocated and CF can't get sufficient memory for the heap to start.

Perhaps log details in ColdFusion11\cfusion\logs for coldfusion-out and coldfusion-error for that date time will be interesting when CF does not start after some server uptime.

You could also try start CF from administrator CMD prompt. The CMD window may provide an error that could be useful for debugging:
- cd \ColdFusion11\cfusion\bin
- cfstart.bat

HTH, Carl.

Sir_MeiliAuthor

Inspiring

Thanks for the suggestions Carl. The issue is that the service never starts fully and it never shows an error or reason in the coldfusion logs (that i can see). A re-install is no good. I am about to try CF10 in hopes that I can at least get that going as this is a time sensative issue. I've been installing CF since MS and I have never had this issue.

Here is the coldfusion-out log for one of the servers:

May 28, 2014 18:09:02 PM Information [localhost-startStop-1] - Starting license...

May 28, 2014 18:09:03 PM Information [localhost-startStop-1] - Evaluation Edition enabled

May 28, 2014 18:09:03 PM Information [localhost-startStop-1] - Starting crypto...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Installed JSafe JCE provider: Version 6.0 Crypto-J 6.0, EMC Corporation. JsafeJCE Security Provider (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX, RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512, HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMAC-SHA512, FIPS186PRNG, ECDRBG, HMACDRBG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 AES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting security...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting scheduler...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting WatchService...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting debugging...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting sql...

May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Pool Manager Started

May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Starting mail...

May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Starting runtime...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - CORBA Configuration not enabled

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting cron...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting registry...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting client...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting xmlrpc...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting jaxrs...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting graphing...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting solr...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting archive...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting document...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting eventgateway...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Event Gateway Disabled.

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting FlexAssembler...

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting .NET...

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting Monitoring...

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting Monitoring Server on port 5500.

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting WebSocket...

May 28, 2014 18:09:33 PM Information [Thread-11] - PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered.

Here is the Coldfusion-error file:

May 28, 2014 6:05:07 PM org.apache.catalina.core.AprLifecycleListener init

INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\ColdFusion11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\jintegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

May 28, 2014 6:05:07 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

May 28, 2014 6:05:08 PM org.apache.catalina.core.StandardService startInternal

INFO: Starting service Catalina

May 28, 2014 6:05:08 PM org.apache.catalina.core.StandardEngine startInternal

INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

May 28, 2014 6:05:12 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

May 28, 2014 6:05:12 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

May 28, 2014 6:08:57 PM org.apache.catalina.core.AprLifecycleListener init

INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\ColdFusion11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\jintegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

May 28, 2014 6:08:57 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

May 28, 2014 6:08:58 PM org.apache.catalina.core.StandardService startInternal

INFO: Starting service Catalina

May 28, 2014 6:08:58 PM org.apache.catalina.core.StandardEngine startInternal

INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

May 28, 2014 6:09:02 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

May 28, 2014 6:09:02 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

I did also try starting it manually, it gets to the point where it says the same as the last line in the coldfusion-out log but just hangs there and never does anything. I can't access CF or the Administrator.

The most confusing part is that I know for a fact that 1 of the servers had no changes to it between it being operational and not operational. It is also intesting to note that on one of the servers a restart will allow the CF services to all start as the other one will not let the services start at all.

I will note that both of these are running IIS8.5.

Charlie Arehart

Adobe Expert

Hi Charlie,

One is Development the other is a Trial of Enterprise as that is what we were planning on getting for our Utilities server. My issue with getting the stack trace is that CF won't start under normal circumstances. If this will help though, I can get CF running via console and generate the stack trace and post it back here. I'm not sure however, how I would get into the server monitor if CF isn't started up because I can't access the Admin until Cf is up and running.

I'm currently dealing with Adobe directly since the issue has not been resolved. I find it odd that it's my environment because 2 different fresh installs of Windows Server 2012r2 both exhibit the same issue. One of those servers is running on the bare minimum. I will say that these 2 servers are acting as more than just Web servers. They both have the Active Domain Controller and DNS roles installed as we needed these for our new SQL Cluster and these 2 servers were available and not public facing (one is a production machine for background CF processing, but is the fallback for the other server). I may try and remove these roles just to see what happens on the backup server, however since they did work with these roles installed, I'm not sure this will work. This is a very confusing issue and the first time in my 15 years of CF that I've had issues installing and running it.

I will say that I had all these roles installed before CF and upon installing CF the first time, there were no issues whatsoever. I'm not discounting my environment, but without actually doing a complete re-install of Windows to see if that is the case, I don't know where to go from here. Anit Kumar Panda is helping me via phone and is currently trying to reproduce my problem by installing CF11 on a 2012r2 server at Adobe.

I'm also curious why other's aren't having this problem, but with both of these being the newest version of their respective products I assume that there is just not a lot of people running this configuration which might explain the reason.

I will state that CF10 installs and runs just fine so far on the machines. I really wanted cf11 though so that we could move up to the newest. At this point, however, we are looking at going to CF10 to just get us going as this is a time sensitive project.

On a side note, Charlie Arehart, I'm glad to see you've hopped on this thread. I worked for a company you helped out a few years ago and got us all straightened out. It was unfortunate that during that time I was working remote so I was not able to meet you in person. I would love to engage you (or someone else) to help us, but unlike my old employer, my new one is a lot smaller and at this point, if CF10 just "works", then they will likely go that route than putting money into trying to fix something that in their minds "should just work" (which I tend to agree with). If this was an issue with legacy code that was poorly written or an over taxed CF install that was failing to perform, then I think a consultant would be necessary. At this point though, this is all new code that is not very taxing and is only being run on demand for testing by Developers under my watch (So I know the code shouldn't at least be at fault). Couple that with it should be able to at least start the service faster than 12 minutes and I think it's something else. Hopefully Adobe can help me figure this out as I really want to jump to CF11 instead of CF10.

@Sir, thanks for the reply and the kind regards, and sorry for my not being able to respond sooner. Besides seeing that Adobe was working more directly with you (and others), I was also on kind of a vacation last week, so while I was working, I had limited time other than that to keep up on mailing lists/forums.

I see now what you mean about thinking that the monitoring tools wouldn’t help, since this problem is about the startup of CF, and you feel you can’t get any CF requests (let alone the Admin) to process.

But note that if you look at the logs you shared, you’ll see that the CF Server Monitor feature was already functional:

Apr 30, 2014 13:39:44 PM Information - Starting Monitoring...

Apr 30, 2014 13:39:45 PM Information - Starting Monitoring Server on port 5500.

(BTW, this is from your forum thread posted on May 29, but note that the log entries refer to Apr 30. Is it that you had not tried to start CF again in the month since that error happened? Just curious.)

Anyway, note that in your case it also indicated that the monitor is listening on port 5500 (that’s an option for the monitor, on the Monitoring Settings page, which you must have chosen to enable, as by default it listens on the external web server). As such, you may find you can get into it even when you can’t get other requests to run. It’s worth a shot. Again, once you’re in it, you should be able to take a snapshot, which may show something interesting (or it may not).

As for your being on 2012 and running as DC and DNS roles, we’ve seen the others since write that they have what seem similar problems on 2k3 and 2k8, so it may not be unique to your version of Windows (and they may confirm on seeing this that they are not running as DC or DNS roles on their servers.)

Finally, again, thanks for the kind regards on your recalling how I’d helped a previous employer of yours. Sorry we didn’t get to meet then. While I can appreciate that your new employer may think this is not something they should pay for help with, I’ll just reiterate that if you don’t get it solved with Adobe, and you tried with me and we did NOT solve it, then you would NOT pay for that time. So you’d only be paying IF I helped you solve it, and I would NOT drag it on to be a long engagement. I’d not be surprised if we found something within an hour or two.

If we did, then at that point, while I can’t waive my consulting fees if it’s determined to be an Adobe bug, at least you’ll have solved it, if getting to 11 is worthwhile. It does have new features that perhaps you’re hoping to use, so you can decide if this is worth pursuing. But until then, I hope you or the Adobe folks or others experiencing this may get to the bottom of it. Again, I shared still another tool which could help, and I’d help you or anyone else best use such tools to try to get to the bottom of this. As always, though, I have also offered the info in my last reply to let those who prefer to try to work it out on their own.

/charlie

/Charlie (troubleshooter, carehart. org)

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