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H
henwilli
New Participant
September 11, 2018
Question

CF2018 lockdown tool fails to change the logon users

  • September 11, 2018
  • 1 reply
  • 736 views

Greetings, We've been struggling with this for a few days so I thought I'd seek some help. We are continually receiving the following error, causing the lockdown tool to rollback all its settings:

"Failed to change the logon users for ColdFusion services!"

Has anyone else seen this?

Thanks,

Henry

This topic has been closed for replies.

1 reply

Sandip_halder
Community Manager
Sandip_halderCommunity Manager
Community Manager
September 11, 2018

Hi Henry,

The user that you are trying to add, is it already created or are you using the lockdown tool to create the user?

Thanks

Sandip

D
DKWilliams
New Participant
September 11, 2018

Originally I got that message when it was trying to change  the user to start the service.  When I created the user cfuser locally and gave it permission to run the service, then we got past the part about changing the logon user for the service.

Proper permissions granted to the said user for starting the ColdFusion services!

Then it hits the registry changes and says that the user doesn't have permission and rolls everything back:

2018-09-11 13:48:15 INFO  - Failed to change the logon users for ColdFusion services!

2018-09-11 13:48:15 INFO  - Rolling back the changes because of the Lockdown failure

2018-09-11 13:48:15 INFO  - Reverting back the registry permissions changed during Lockdown

kbihani1
kbihani1
Participating Frequently
September 12, 2018

Hi Henry,

Can you recheck your domain name/password associated with the user you created? Both the user service logon and registry permissions might happen because of this issue. These values need to be given correctly in the screen where we ask for the ColdFusion runtime user.

This will generally happen if domain name is incorrect.

Also, is it possible to share the logs at bihani@adobe.com? I'll check and get back to you.

Thanks,

Kailash

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