Participating Frequently

Question

Coldfusion 2018 Admin page give 500 error after hotfix 16

Forum|Forum|2 years ago
August 14, 2023
3 replies
1415 views

HTTP Status 500 – Internal Server Error

Type Exception Report

Message coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

This topic has been closed for replies.

Charlie Arehart

Community Expert

If Ravi's suggestions may not get you to resolution, I'd propose instead you focus on the assertion that this happened with update 16. First, what update had you been on before that?

Second and more important, what is reported in the log from that update. To be clear, you would look at opt/coldfusion2018/cfusion/hf-updates and its folder for update 16. In that will be an install log, and in that will be a count of fatalerrors and nonfatalerrors. Those should both be 0. If they are not, then there were errors during the install of the update. There can be many causes for that,.and solutions. Let's hear what you find, first.

/Charlie (troubleshooter, carehart. org)

A

AJIT5CDCAuthor

Participating Frequently

Updating from HF 10 to HF 16. I successfully did on several servers but some of the servers same operation is failing.

Here is the output of install log.

Mon Aug 14 03:24:35 EDT 2023

Free Memory: 18951 kB
Total Memory: 61440 kB

java.class.path:
/opt/coldfusion2018/cfusion/hf-updates/hotfix-016-330130.jar

ZGUtil.CLASS_PATH:
/opt/coldfusion2018/cfusion/hf-updates/hotfix-016-330130.jar

sun.boot.class.path:
<none specified>

java.ext.dirs:
<none specified>

java.version == 11.0.1 (Java 1)
java.vm.name == Java HotSpot(TM) 64-Bit Server VM
java.vm.vendor == Oracle Corporation
java.vm.version == 11.0.1+13-LTS
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Oracle Corporation
java.vm.specification.version == 11
java.specification.name == Java Platform API Specification
java.specification.vendor == Oracle Corporation
java.specification.version == 11
java.vendor == Oracle Corporation
java.vendor.url == http://java.oracle.com/
java.class.version == 55.0
java.library.path == /usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib
java.compiler == null
java.home == /opt/coldfusion2018/jre
java.io.tmpdir == /tmp
os.name == Linux
os.arch == amd64
os.version == 3.10.0-1160.92.1.el7.x86_64
path.separator == :
file.separator == /
file.encoding == UTF-8
user.name == root
user.home == /root
user.dir == /opt/coldfusion2018/cfusion/logs
user.language == en
user.region == null
__________________________________________________________________________

Installed Feature(s) Standard, J2EE of Adobe ColdFusion 2018 Update 16

Install Begin: AUGUST 14, 2023 3:23:02 PM EDT
Install End: AUGUST 14, 2023 3:24:32 PM EDT

Installed by InstallAnywhere 20.0 Premier Build 6376

User Interactions
-----------------

#Choose ColdFusion 2018 Home directory
#--------------------------------------
USER_INSTALL_DIR=/opt/coldfusion2018

#Install
#-------
-fileOverwrite_/opt/coldfusion2018/notice.txt=Yes

Summary
-------

Installation: Successful.

3090 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors

Action Notes:

None

Charlie Arehart

Community Expert

Interesting. So that confirms that yes, there were 0 fatalerrors or nonfatalerrors during the update. But I see it also indicating that you're running Java 11.0.1. What about the other machines that "worked" for you? Maybe they are on more recent updates to Java 11. (The latest, from last month, is 11.0.20.)

As for that 11.0.1 used here, that's the original jvm that came with your cf2018 installer, and it's 5 years old. If you read the Adobe security bulletins (pointed to by many of the technotes for the updates you're applying), they indicate how just updating cf is not enough and that you should also be keeping that Java 11 updated.

I discuss that process and point to resources with still more at https://www.carehart.org/cfupdate/#java . I also offer direct help there, if you "just want to get this done, without a lot of homework". 🙂

/Charlie (troubleshooter, carehart. org)

A

AJIT5CDCAuthor

Participating Frequently

Aug 14, 2023 3:51:18 PM org.apache.catalina.core.ApplicationContext log
INFO: failed to load: coldfusion.CfmServlet
Aug 14, 2023 3:51:18 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Allocate exception for servlet [CfmServlet]
coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.

RaviShankar Chagnur

Adobe Employee

Hello Ajit,

Can you please start ColdFusion instance through command prompt using cfstart.bat command and share the output

Thanks & Regards

Ravi

A

AJIT5CDCAuthor

Participating Frequently

Exception

javax.servlet.ServletException: coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.
	coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:129)
	coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:111)
	org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
	org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
	org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:377)
	org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:463)
	org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
	org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:889)
	org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743)
	org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	java.lang.Thread.run(Thread.java:748)

Root Cause

coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.
	coldfusion.server.ServiceFactory.getRuntimeService(ServiceFactory.java:121)
	coldfusion.CfmServlet.init(CfmServlet.java:101)
	coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121)
	coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:111)
	org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
	org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
	org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:377)
	org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:463)
	org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
	org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:889)
	org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743)
	org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	java.lang.Thread.run(Thread.java:748)

HTTP Status 500 – Internal Server Error

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