Skip to main content
J
Jason27589686yuaq
Participating Frequently
September 5, 2024
Answered

ColdFusion 2023 Installer Failure

  • September 5, 2024
  • 4 replies
  • 3358 views

I'm attempting to run the ColdFusion_2023_GUI_WWEJ_win64.exe Windows installer on a 2019 server that currently has ColdFusion 2018 installed.  The plan is to upgrade to CF 2023.

 

Everytime that I run the installer, it ultimately fails with an error.  It unpacks 100% of the contents of the installer to the user profile temp folder and begins to launch the install wizard.

The green status bar gets about 70 - 80% and then it throws a fatal error:

These are the error details:

java.lang.ClassCastException: class java.lang.String cannot be cast to class java.lang.Integer (java.lang.String and java.lang.Integer are in module java.base of loader 'bootstrap')
at com.zerog.ia.installer.LifeCycleManager.getEnable8dot3(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a6(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:568)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

 

I've tried running the installer with the current CF2018 enabled,  disabled, with A/V client completely disabled, and re-downloaded the installer in case it was somehow corrupted.  Each time it throws the exact same error at the same point.  Any help or insight would be appreciated.

Correct answer Charlie Arehart

Jason, I had another thought: since the error is one that seems rather unique, and ESPECIALLY since the "details" from the installer error show the top line referring to a call to "getEnable8dot3", I wonder now....what do you see if you run this at your Windows command prompt (or Terminal):

 

reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\ /v NtfsDisable8dot3NameCreation

 

 In my case, it returns a message indicating both that that value EXISTS in that FileSystem key AND that its TYPE is "REG_DWORD" and its "DATA" is "0x2". (This gets confusing to discuss, because what we might want to refer to as the "key" and a "value" are not the terms reg/regedit/the registry uses. Instead, a "key" is more like a folder, which CONTAINS one or more "values", and those have a name but their "value" is called their "data". Oy!)

 

Anyway, does that command return anything for you? 🙂 And if so, is the data (or to us, value) 0x0, or 0x1, or 0x2 or 0x3?  If it's 1 or 3, that means someone disabled what's called 8.3 file naming on your system. More on that setting here. And perhaps THAT is affecting how the installanywhere software is working. That's just a guess.

 

I created this as its own topic rather than as a reply to the other discussion above here which has many replies, as it does really stand alone compared to the rest of what's discussed there.

4 replies

T
toby007aust
Known Participant
April 1, 2025

Hello

 

I'm doing some work with an educational institution in Sydney and a student managed to delete CF 2023 from the server.

 

I'm now trying to reinstall CF 2023 as the  students have an assignment to complete to finalise their learmning. I'm afraid I cannot find anything on teh Adobe site site to enable me to download CF 2023 to instal CF on the linux server.

The institution has a serial key for CF2023.

Any idea that can assist?

Thank you in advance

BKBK
BKBK
Adobe Expert
April 2, 2025

@toby007aust , if you google coldfusion download, Google will provide you the download location.

T
toby007aust
Known Participant
April 2, 2025

hi there

 

I cant see anywhere where i can find ColdFusion 1013 Linux installer to download - if anyone can assist it would be very very much appreciated.

 

Regards

Charlie Arehart
Charlie ArehartCorrect answer
Adobe Expert
September 11, 2024

Jason, I had another thought: since the error is one that seems rather unique, and ESPECIALLY since the "details" from the installer error show the top line referring to a call to "getEnable8dot3", I wonder now....what do you see if you run this at your Windows command prompt (or Terminal):

 

reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\ /v NtfsDisable8dot3NameCreation

 

 In my case, it returns a message indicating both that that value EXISTS in that FileSystem key AND that its TYPE is "REG_DWORD" and its "DATA" is "0x2". (This gets confusing to discuss, because what we might want to refer to as the "key" and a "value" are not the terms reg/regedit/the registry uses. Instead, a "key" is more like a folder, which CONTAINS one or more "values", and those have a name but their "value" is called their "data". Oy!)

 

Anyway, does that command return anything for you? 🙂 And if so, is the data (or to us, value) 0x0, or 0x1, or 0x2 or 0x3?  If it's 1 or 3, that means someone disabled what's called 8.3 file naming on your system. More on that setting here. And perhaps THAT is affecting how the installanywhere software is working. That's just a guess.

 

I created this as its own topic rather than as a reply to the other discussion above here which has many replies, as it does really stand alone compared to the rest of what's discussed there.

/Charlie (troubleshooter, carehart. org)
J
Jason27589686yuaqAuthor
Participating Frequently
September 11, 2024

Charlie,

Let me start by saying that you are the MAN!!!!!  

 

So I ran the reg query and this was the result:

 

So yes, for some reason 8dot3 name creation was disabled on the server (the returned "1" value).  The other curious thing being that it was showing the Type as a string (REG_SZ) rather than a REG_DWORD.  

 

I backed up the registry hive, deleted the NtfsDisable8dot3NameCreation key and re-created it as a DWORD with the value of "2" and rebooted the server.  Ran the installer for about the 20th time and it successfully loaded without any errors!!!! 

 

I'm not sure why the NtfsDisable8dot3NameCreation key was modified previously, but it was set the same (disabled) on the integration and production servers too.  I checked several other servers in our infrastructure and they returned the default:

 

These are a set of our older web servers that have gone through in place upgrades and may carry some legacy config debt.

 

I truly appreciate you going the extra mile with helping to find the root cause of my issue!

 

Thanks again!!!

 

BKBK
BKBK
Adobe Expert
September 11, 2024

 How glad I am to read that the issue has now been resolved. What a puzzle that was. Hats off to Charlie for discovering the '8dot3' registry fix. 

BKBK
BKBK
Adobe Expert
September 6, 2024

As Charlie has mentioned, ColdFusion uses a third-party application, InstallAnywhere, for installation. The error you are seeing is from InstallAnywhere. As you can see, the same error occurs in the following 3 completely different applications:

https://community.flexera.com/t5/InstallAnywhere-Forum/InstallAnywhere-fails-to-launch-with-Fatal-Application-Error/m-p/220044#M10564

https://support.industry.siemens.com/forum/gu/en/posts/problems-with-update-8-3-to-8-4/316376/?page=0&pageSize=10

https://community.microfocus.com/devops-cloud/alm-qc/f/discussions/525951/alm-17-installation-getting-java-error

 

Here then are some steps to solve the InstallAnywhere problem:

  1.  Delete the CF2023 installer, ColdFusion_2023_GUI_WWEJ_win64.exe, and every other copy you had downloaded earlier.
  2.  (Optional) Restart Windows.
  3.  Temporarily disable your firewall and anti-virus software (and all security software) . You will have to re-enable them after successfully installing CF2023.
  4.   Re-download the installer ColdFusion_2023_GUI_WWEJ_win64.exe, using a different browser this time. Before you do, clear the browser's cache.
  5.   The error could be due to a corrupt file associated with InstallAnywhere located in a Temp folder on the local machine. So, to correct the error, clear all files in the local Temp folders:
        -  C:\Temp
        -  C:\Windows\Temp
        -  C:\WINNT\Temp
        -  C:\Documents and Settings\\Local Settings\Temp
        -  C:\Users\\AppData\Local\Temp


The above steps were inspired by these recommendations on solving any general problems with InstallAnywhere

J
Jason27589686yuaqAuthor
Participating Frequently
September 9, 2024

Thank you both Charlie and BKBK for your quick replies,

 

The last thing you mentioned Charlie about running "java -version" was insightful.  When I did, this is what I got:

  C:\ >java -version

  Error: opening registry key 'Software\JavaSoft\Java Runtime Environment'

  Error: could not find java.dll

  Error: Could not find Java SE Runtime Environment.

 

Based on the error, I followed some of the suggestions here (https://stackoverflow.com/questions/6362037/java-error-opening-registry-key) which involve remove java exe files from Windows\System32, Windows\SysWOW64, and/or C:\ProgramData\Oracle.  These did not resolve the issue though.

 

Installing the JDK 17.0.12 resolved the error:

 

However, this does not resolve the error that I'm getting when attempting to run the ColdFusion_2023_GUI_WWEJ_win64.exe installer.  I did follow the suggested steps in BKBK's response with regards to the installer.

BKBK
BKBK
Adobe Expert
September 9, 2024

Two more suggestions:

  1.  Contact cfinstal[at]adobe.com about the problem. There might be a problem with the current version of InstallAnywhere used by ColdFusion 2023. If so, you would get help from the Adone team.
  2.  In the meantime, follow Charlie's third suggestion, in case you haven't yet done so. That is, go to CFMLRepo, locate the installer for ColdFusion 2023 Update 5, download and install it.
Charlie Arehart
Charlie Arehart
Adobe Expert
September 5, 2024

Jason, I don't have a solution but until someone else may offer it, here are some thoughts.

 

1) First, this is not some common problem. I've not yet seen one with those specifics (and I help people install it weekly), nor do I find anyone discussing the same online...and I didn't limit my search to cf. As you may know, the cf installer is actually installanywhere, used by many apps. 

 

2) I'd be surprised if the install of cf2018 has any connection, whether it's running or not. But I understand why you may wonder. 

 

3) And good that you tried to download the installer again, but there are indeed multiple places to find it, at Adobe or cfmlrepo.com. Maybe another would work, but I also doubt it's about the installer.

 

4) Some will want you to know that there is indeed an alternative to the cf installer. You may have noticed there's a zip install option, and it's documented well by Adobe. That said, it's not always the right option for everyone.

 

5) Instead, I would wonder if the problem may have something to do with the Java version you may be running. To be clear, the cf installer comes with an embedded java, which should be Java 17--which is what cf2023 runs atop.

 

So here's a question: on this machine where you're trying to install cf2023, please go to the command line and do "java - version".  What does it report, if it works at all? (It may not, if no one installed a separate java. But let's see what you find.)

 

Or again perhaps someone else will offer something more helpful. 

/Charlie (troubleshooter, carehart. org)
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices