I'm trying to print up my certificate from the AHA website and it is not accessible

[jtsrm70]

The following information is meant for the website developer for debugging purposes.

Error Occurred While Processing Request

The  C:/inetpub/wwwroot/Clients/org.onlineaha/REL-20130506/website/wwwroot/../../docs/certificate_templates/prodnum_70-2304-Archived.pdf  file specified in the cfpdfform tag either does not exist or is not  accessible by this tag. Resources:             Enable Robust Exception Information to provide  greater detail about the source of errors.  In the Administrator, click  Debugging & Logging > Debug Output Settings, and select the  Robust Exception Information option. Check the ColdFusion documentation to verify that you are using the correct syntax. Search the Knowledge Base to find a solution to your problem. Browser  Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Remote Address  76.221.89.202 Referrer  http://www.onlineaha.org/index.cfm?fuseaction=myaccount.home Date/Time  15-Oct-13 05:03 PM

[Carl Von Stetten]

You need to contact the AHA customer service people about this.  They'll have to forward it to whoever maintains their server and application code.  You might provide them with the error message you posted here.

For what it's worth, you should never see messages like this on a public-facing web site.  That's shoddy work by the web developer.  You should see a more generic error page that doesn't expose any details to end users.

-Carl V.

[Aegis_Kleais]

In addition to what Carl suggested, I recommend you also telling them where you were in their site and what action you took that arrived you to the enclosed error message.  That should better help them replicate the problem.

On the face of it, it would seem the PDF file that is being referenced by the <cfpdf> tag isn't at the location it expected (or there are rights issues with the CF service getting to it).