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mwoods1971
Inspiring
May 13, 2022
Question

Installed Coldfusion 2018 Update 14 an now get Monitoring Service is not available error

  • May 13, 2022
  • 2 replies
  • 2091 views

Server: Linux

Codfusion 2018 Update 14 installed from the command line.

 

The update said it completed succesfuly and when tryign to get to the admin page, I get an error 

that says: The Monitoring Service is not available.

 

Please note: CF is service pages, but I just can't get to the admin. A dump of the server variable confirms that update 14 is installed.

 

Logs:

May 13, 2022 18:25:20 PM Information [main] - Starting logging...
May 13, 2022 18:25:20 PM Information [main] - Starting license...
May 13, 2022 18:25:20 PM Information [main] - Enterprise Edition enabled
May 13, 2022 18:25:20 PM Information [main] - Starting crypto...
May 13, 2022 18:25:20 PM Information [main] - Installed JSafe JCE provider: Version 6.21 Crypto-J 6.2.1, EMC Corporation. JsafeJCE Security Provider (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX, RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512, HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMAC-SHA512, HMACDRBG, HASHDRBG, CTRDRBG, FIPS186PRNG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 AES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)
May 13, 2022 18:25:20 PM Information [main] - Starting security...
May 13, 2022 18:25:20 PM Information [main] - Starting scheduler...
May 13, 2022 18:25:20 PM Information [main] - Starting WatchService...
May 13, 2022 18:25:20 PM Information [main] - Starting debugging...
May 13, 2022 18:25:20 PM Information [main] - Starting sql...
May 13, 2022 18:25:21 PM Information [main] - Starting runtime...
May 13, 2022 18:25:22 PM Information [main] - CORBA Configuration not enabled
May 13, 2022 18:25:22 PM Information [main] - Starting mail...
May 13, 2022 18:25:22 PM Information [main] - Starting cron...
May 13, 2022 18:25:23 PM Information [main] - Created scheduler DefaultQuartzScheduler with thread pool size as 10
May 13, 2022 18:25:23 PM Information [main] - Starting registry...
May 13, 2022 18:25:23 PM Information [main] - Starting client...
May 13, 2022 18:25:23 PM Information [main] - Starting xmlrpc...
May 13, 2022 18:25:23 PM Information [main] - Starting jaxrs...
May 13, 2022 18:25:23 PM Information [main] - Starting graphing...
May 13, 2022 18:25:23 PM Information [main] - Starting solr...
May 13, 2022 18:25:23 PM Information [main] - Starting archive...
May 13, 2022 18:25:23 PM Information [main] - Starting document...
May 13, 2022 18:25:26 PM Information [main] - Starting eventgateway...
May 13, 2022 18:25:26 PM Information [main] - Event Gateway Disabled.
May 13, 2022 18:25:26 PM Information [main] - Starting FlexAssembler...
May 13, 2022 18:25:26 PM Information [main] - Starting .NET...
May 13, 2022 18:25:26 PM Information [main] - Starting Monitoring...
May 13, 2022 18:25:27 PM Error [main] - Unable to initialise Monitoring service: java.lang.NoSuchMethodError: org.apache.log4j.helpers.OptionConverter.convertLevel(Ljava/lang/String;Lorg/apache/logging/log4j/Level;)Lorg/apache/logging/log4j/Level;
May 13, 2022 18:25:27 PM Information [main] - Starting PDFG...
May 13, 2022 18:25:27 PM Information [main] - Starting WebSocket...
May 13, 2022 18:25:28 PM Information [main] - WebSocket server listens on port: 8581
May 13, 2022 18:25:28 PM Information [main] - ColdFusion started
May 13, 2022 18:25:28 PM Information [main] - ColdFusion: application services are now available
05/13 18:25:28 INFO Macromedia Flex Build: 87315.134646
May 13, 2022 18:25:31 PM Error [Thread-15] - Registration error for service manager : .http://127.0.0.1:8991/PDFgServlet/.Reason: NOT FOUND
May 13, 2022 18:26:28 PM Error [http-nio-8500-exec-1] - The Monitoring service is not available.This exception is usually caused by service startup failure. Check your server configuration. The specific sequence of files included or processed is: /data/coldfusion2018/cfusion/wwwroot/CFIDE/administrator/index.cfm, line: 114
May 13, 2022 18:27:55 PM Error [http-nio-8500-exec-4] - The Monitoring service is not available.This exception is usually caused by service startup failure. Check your server configuration. The specific sequence of files included or processed is: /data/coldfusion2018/cfusion/wwwroot/CFIDE/administrator/index.cfm, line: 114
May 13, 2022 18:36:23 PM Error [http-nio-8500-exec-6] - The Monitoring service is not available.This exception is usually caused by service startup failure. Check your server configuration. The specific sequence of files included or processed is: /data/coldfusion2018/cfusion/wwwroot/CFIDE/administrator/index.cfm, line: 114

May 13, 2022 18:55:22 PM Error [http-nio-8500-exec-8] - The Monitoring service is not available.This exception is usually caused by service startup failure. Check your server configuration. The specific sequence of files included or processed is: /data/coldfusion2018/cfusion/wwwroot/CFIDE/administrator/index.cfm, line: 114
May 13, 2022 19:03:56 PM Error [Thread-19] - The Monitoring service is not available.
May 13, 2022 19:03:56 PM Information [Thread-19] - ColdFusion stopped

 

I have tried restarting the service multiple times but still getting the same result. 

    This topic has been closed for replies.

    2 replies

    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    May 14, 2022

    Fwiw, that error is not at all unusual, and it can have various causes.

     

    And while Dave makes a reasonable assertion about the reference to log4j and the update being related to that, I'll just note that I've seen that error about monitoring and log4j also in other threads here recent years past, with even cf2016 and 11 (so again, not new). 

     

    So what might it be instead? Well first, you should check if there may have been an error during the applying of that update. They happen often, and it's not unusual for an odd error like you're reporting to have such an error during the update to be the root cause. And I have a blog post on finding and dealing with such update errors (which log to look at, which is not obvious, as well as where in the log to look, also not obvious, as well as some proposed workarounds for common update problems) :

     

    How to solve common problems with applying ColdFusion updates 

     

    Let us know what you find and how it goes, or if you learn of something else. 

    /Charlie (troubleshooter, carehart. org)
    M
    mwoods1971Author
    Inspiring
    May 14, 2022

    @Charlie Arehart @Dave Watts 

    I was able to find the log for the update and there are two no-fatal errors. The log is attached but here are the two fails:

     

    Execute ANT Script: Script: unix_basic_commands.xml
    Status: ERROR
    Additional Notes: ERROR - unix_basic_commands.xml:222: Execute failed: java.io.IOException: Cannot run program "/tmp/184194.tmp/temp-init.sh" (in directory "/tmp/184194.tmp"): error=13, Permission denied

     

    ANT Script Error:
    Status: ERROR
    Additional Notes: ERROR - unix_basic_commands.xmlExecute failed: java.io.IOException: Cannot run program "/tmp/184194.tmp/temp-init.sh" (in directory "/tmp/458590.tmp"): error=13, Permission denied

     

    Yodeler
    Yodeler
    Inspiring
    May 27, 2022

    I submitted a bug for my version of it.  https://tracker.adobe.com/#/view/CF-4213692


    If you look at the log files, there is also this error in the scheduler log:  "log4j-slf4j-impl cannot be present with log4j-to-slf4j"

    D
    Community Expert
    Dave WattsCommunity Expert
    Community Expert
    May 13, 2022

    I'm a little over my head here, but I think you might want to reach out to CF support or open a ticket at https://tracker.adobe.com/. My read of your error is that replacing the log4j version to fix the recent vulnerability may have broken something in the monitoring service. Of course, you'd think that wouldn't have made it out of Adobe's testing if it affected everybody, and my read of your error could be entirely wrong. So if you do open a ticket, just tell them exactly what you're seeing, not what I'm thinking is happening.

     

    Dave Watts, Eidolon LLC

    Dave Watts, Eidolon LLC
      M
      mwoods1971Author
      Inspiring
      May 13, 2022

      Hey Dave,

       

      Thanks, I just sent that off to cfsup@adobe.com  with the detials listed here.

       

      Thanks for the suggestion! 

      D
      Community Expert
      Dave WattsCommunity Expert
      Community Expert
      May 14, 2022

      Good luck! Make a note here when you get a resolution or have followup questions.

       

      Dave Watts, Eidolon LLC

      Dave Watts, Eidolon LLC
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