new fonts not work in cfdocument pdf and cfreport ( CF2021 - linux )

Report · Mar 02, 2023

hi all, I'm having a problem with the implementation of new fonts to be used both in the cfdocument to create a pdf and in the cfreport. As you can see in the picture I downloaded the .ttf files and put them exactly in that path and put the correct path inside Font Management on the administrator cf . The folder exists and the path is right, I restarted CF but there is no way the fonts are displayed in both cfdocument and cfreport. Always use a default font, how can I fix this?

Report · Mar 02, 2023

@[Projects]28660639tixy Could you please let me know the update level of the ColdFusion?

Thanks,

Vikram

Report · Mar 02, 2023

Hi Vikram,

these are the setting of coldfusion

Server Product	ColdFusion 2021
Version	2021,0,04,330004
Edition	Standard
Operating System	UNIX
OS Version	5.15.0-1028-aws

Report · Mar 02, 2023

@Vikram Kumar M

Report · Mar 01, 2023

the operating system is linux

Report · Mar 06, 2023

@[Projects]28660639tixy Please contact us at cf.install@adobe.com to investigate this issue further.

Thanks,

Vikram

Report · Apr 25, 2023

Was the problem resolved? If so, could you please share the solution.

Report · Feb 07, 2024

Hi, Im having the same issue. Did anyone resolve the problem? Fonts looks different when I create and print the PDF.

Report · Mar 09, 2024

any updates. Im having the same issue.

Report · Mar 10, 2024

What update of cf2021 are you running? And are you also on Linux (like others here)? And is your issue with cfdocument, specifically?

And had you tried gherardo's solution below?

/Charlie (troubleshooter, carehart.org)

Report · Mar 13, 2024

Working on applying gherardo's solution. Problem is with cfdocument specifically. the fonts are different. Code creates the files in html and then through <cfdocument> converts to pdf.

The first attached file is 2016 version which is corrected. The second file is after 2021 upgrade which is incorrect. I sent just a portion of the file and what it looks like. It is really a one page document that extends now to two pages.

Report · Feb 07, 2024

Our server is Ubuntu 22.04 and we have solved reading solution in this post:
https://community.adobe.com/t5/coldfusion-discussions/cfreport-pdf-unable-to-find-registered-ttf-fon...

For us the solution was quite simple just as creating a symbolic link
ln -s /usr/share/fonts/ttf /usr/share/fonts/default/TrueType

then, restarted Coldfusion Service and fonts were rendered the right way!
Good Luck!

Report · Mar 11, 2024

Hi, I see that you are making the same mistake we did by uploading fonts trough the CF administrator interface... that did not work!
We solved this issue creating a symbolic link :
ln -s /usr/share/fonts/ttf /usr/share/fonts/default/TrueType

Otherwise, try putting your fonts manually into the /usr/share/fonts/default/TrueType directory and then restarting CF...
Our Ubuntu 22.04 with CF2021 worked both with cfdocument and cfreport...

Report · Mar 13, 2024

Yes, I'm on a linux server. We are in the cloud. We have all the latest updates. Issue is specific to cfdocoument. The spacing in the document is different when I convert pdf. I create the file in html first and it looks good. Then when i take the file and do cfdocument pdf it's not correct.

attached are before and after picture. Changeafter2021 is not correct. The second file is the 2016 version which is correct.

Report · Mar 13, 2024

But did you try the simlink offered by gherardo?

If you did not and would not, because instead you want Adobe t to acknowledge a bug and fix the problem in a subsequent update, this is not the best place for that. Instead, file a bug report at tracker.adobe.com.

Even then, please let us fellow users know if you would try gherardo's fix and if it works for you.

/Charlie (troubleshooter, carehart.org)