Known Participant

Question

Not able to connect to Update Site: Connection Failure: Status code unavailable.

Forum|Forum|4 years ago
October 11, 2021
4 replies
2513 views

ColdFusion 2021 will not update through CFAdmin. Download states "Starting Download". However, this error is logged in cfusion/logs/update.log: Not able to connect to Update Site: Connection Failure: Status code unavailable.

This topic has been closed for replies.

E

Eugene318956046e6u

New Participant

I know I am late to this "party," but I think I discovered a trick within the CF Administrator that seems to work. From Package Manager > Available Packages uninstall one package. I am not sure it matters, but I selected MySQL. Then, reinstall that package. I received a message that read CF will install Update 10 (the latest at the time of this writing) and all other updates before reinstalling MySQL. I proceeded, and although I had to restart CF manually, the latest updates were installed along with the reinstall of the MySQL package. This worked on two different machines with CF2021.

BKBK

Community Expert

Some steps to try:

Restart ColdFusion.
Clear the browser cache and/or change to a new browser before opening the ColdFusion Administrator page.
Go to the Package Manager page in the Administrator, and locate the section Update Site. Verify that the value of Site URL is https://www.adobe.com/go/coldfusion-updates.
If it isn't, then enter that value and press the button Submit Changes.

Charlie Arehart

Community Expert

Also, @jascomp , can you let us know if you are using the CF2021 installer released last month? Or are you perhaps still using one from earlier this year or late last year?

The reason I ask is that the original one came installed with Java 11.0.1--which is 3 years old this week. That was a mistake on Adobe's part--and the JVM being that old HAS in fact caused problems for many, including and especially this inability to access the CF updates from the Admin (in some cases, not all, for some reason).

Anyway, the new CF2021 installer (released last month) comes with both Java 11.0.11 (from April of this year) as well as CF2021 update 2 already installed, saving folks lots of trouble. As Priyank noted, you COULD update the JVM to solve this problem in your current deployments (and most SHOULD, to fix other TLS-related issues. I discuss that in this post.)

That said, implementing any version of Java 11.0.11 or higher (or Java 8.0.291 or higher) can introduce a new problem, as those now won't allow calling out to a server via https/tls unless that server at least supports TLS v1.2. That's a JVM thing, not an Adobe thing. You can undo that limitation via a java config property, as I discuss in another blog post from that time.

/Charlie (troubleshooter, carehart. org)

jascompAuthor

Known Participant

@Charlie Arehart I ended up reinstalling using the latest installer on my local workstation. I still have a couple of servers that need updated and I will try the JDK update. I will report my findings to this thread.

Charlie Arehart

Community Expert

Good to hear. Thanks for the update. So again, the CF reinstall (with the new installer) would have implemented the updated JVM, so that's surely the fix. As such, updating the JVM on the others should do it as well.

Either way, do consider also that last point I made, about TLS 1.2. Your testing of what failed may "work", but some other request may soon fail because of that. Just be aware of the problem and the solution I shared.

/Charlie (troubleshooter, carehart. org)

Priyank Shrivastava.

Community Manager

Hi,

Are you behind proxy? You can install update manually. Please check the instruction in this article. Search for "INSTALL THE UPDATE IN OFFLINE MODE MANUALLY"

https://helpx.adobe.com/coldfusion/kb/coldfusion-2021-update-2.html

Thanks,Priyank Shrivastava

jascompAuthor

Known Participant

No I'm not behind a proxy. I've tried on multiple CF2021 installs hosted in different data centers and also my local development instance. I could install manually, but I'd rather figure out why the CFAdmin method doesn't work since that might indicate other problems.

D

Dgcotton

Known Participant

You can try 2 steps.

1. Upgrade the JDK and see if that works. You can download the latest JDK 11.0.12 from this link and point to CF2021 and try again. https://www.adobe.com/support/coldfusion/downloads.html#additionalThirdPartyInstallers

2. Import the certificate in existing keystore and see if that resolve the issue. Link to download the cert: https://www.adobe.com/go/coldfusion-updates

Priyank, I am having a similar problem, ironically on the same server with the CFLDAP issue.

I upgraded the JVM but it did not help. I can go to the update site using the URL in the setting s page from the server with out issue. It does display an XML output though. The server does show me updates are available for individual packages. The button to upgrade does nothing on my local PC, using the actual server it is install on will promtp to update the pakcage.

When I choose the version to update to in one of the packages, it prompts me with this:

Are you sure you want to upgrade package administrator ?
This package requires the core server to be at update 2. ColdFusion server will be updated first and package(s) will be installed automatically at the server restart.

Letting CF do this, it does then install update #2

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded