"Monitoring Service not available" after running Update 11 of CF 2016

Report · Aug 12, 2019

Hello!

I am getting the following error when trying to run ColdFusion 2016 after trying to apply Update 11:

Aug 12, 2019 9:35:44 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet [CfmServlet] in context with path [] threw exception [ROOT CAUSE:

coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Monitoring service is not available.

at coldfusion.server.ServiceFactory.getMonitoringService(ServiceFactory.java:223)

at coldfusion.CfmServlet.service(CfmServlet.java:203)

at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:89)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:42)

at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:355)

at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:510)

at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)

at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:800)

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1471)

at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Thread.java:745)

] with root cause

I have followed several steps to try and uninstall and re-install the patch (hf-2016-00011-314546 is the patch). Any help would be greatly appreciated as our site (and clients) are all down.

Thanks!

-Ed Salgado

Report · Aug 12, 2019

I tried again to uninstall the hotfix and now get the following message with the following command:

C:\Adobe\ColdFusion\2016\jre\bin\java -jar C:\Adobe\ColdFusion\2016\cfusion\hf-updates\hf-2016-00011-314546\uninstall\uninstall.jar

"You can't uninstall this hotfix. Uninstall the latest hotfix applied to uninstall this."

Report · Aug 12, 2019

Have you run the steps I outline here:

https://coldfusion.adobe.com/2019/03/problems-applying-cf-update-check-first/

https://www.carehart.org/blog/client/index.cfm/2016/9/6/solve_common_problems_with_CF_updates_in_10_and_above

/Charlie (troubleshooter, carehart. org)

Report · Aug 13, 2019

Thanks for the response. We ended up reverting the server back to a previous VM snapsot and will schedule another update this weekend which I will perform manually.

I'll keep this link handy in the event that we have any issues.

Assuming all goes well, I'll come back and mark this post as "answered."

-ed