Community Expert

Answered

[Bug] Can't update displayed screen name

Forum|Forum|6 years ago
October 24, 2019
7 replies
2096 views

As stated in this thread, making a change on the Adobe Account My Profile page to the screen name doesn't seem to be propagating. Customer Support apparently gave the same information I did, so I suspect there is a break in the communication between the Adobe account information and the new community boards.

Bug

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Correct answer LinSims

I PM'd Melissa about the issue. She says that Adobe is aware of it and is working on a fix, but they have no ETA.

Edited on 03/26/2020: This is still an issue, but there is now a workaround. If the change you make to your username is still not propagating to here, post a message in the thread below and an employee will fix it for you.

https://community.adobe.com/t5/community-help/how-to-change-your-community-username/td-p/10962234

N

Nina Gonzalez

Participant

I need my account name updated. For some reason my account name is displayed in all lower case. I just need a simple update to captialize the first letter of my first and last name.

A

Amebr

Community Expert

@nina, if you click on the link in the correct answer post, you can make your request there. I believe that post is monitored by Adobe staff.

N

Nina Gonzalez

Participant

Will do. Thank you!

Sent from Mail for Windows 10

K

Kemwer

Participant

Same problem, really frustrating Adobe doesn't take the time to even respond

LinSims

Author

Community Expert

Go to this post in Community Help. If you can't change your screenname on your Adobe profile, post to this thread and an employee will fix it for you:

https://community.adobe.com/t5/community-help/how-to-change-your-community-username/td-p/10962234

lyne831104

Participating Frequently

Same problem here. The availability of my email led to 2 phishing attempts. This is urgent.

#Blackpaw

Participating Frequently

Same here. 😞

B

bmasselink

Participant

Same issue. @adobe: please fix this!

LinSims

AuthorCorrect answer

Community Expert

I PM'd Melissa about the issue. She says that Adobe is aware of it and is working on a fix, but they have no ETA.

Edited on 03/26/2020: This is still an issue, but there is now a workaround. If the change you make to your username is still not propagating to here, post a message in the thread below and an employee will fix it for you.

https://community.adobe.com/t5/community-help/how-to-change-your-community-username/td-p/10962234

John Waller

Community Expert

>> Adobe is aware of it and is working on a fix, but they have no ETA.

They must have a very long and ever-growing list of required fixes by now.

With updates being deployed in fortnightly batches - following a priority list set by Adobe which does not necessarily reflect what we see requested in these forums - some fixes may take months.