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Participant
January 25, 2025
해결됨

firefly ライブラリへの保存が出来ない

  • January 25, 2025
  • 1 답변
  • 1026 조회

お気に入りに保存した画像をライブラリーに保存していましたが、途中で一切出来なくなりました。3日ほど経ちますがまだだめです。

 

    최고의 답변: droopydog500

    他のPCで試しました。

    お気に入りに保存は出来ますが、ライブラリーへの保存が少し問題があるようです。スケールアップも別の画像に変わってしまいます。

    長いですが動画を添付しました。


    Thank you. These appear to be bugs and I am asking for further review.

     

        droopy

    1 답변

    droopydog500
    Community Manager
    Community Manager
    January 25, 2025

    Hello @一弘01AC,

    Thank you for your message. My apologies for responding in English. I am sorry you are having this problem. 

     

    Are you saying you are unable to save favourites or or the favourites you saved have disappeared?

     

    If you are unable to save favourites, are you getting an error or are they silently not being saved? Please show us a screen shot (or shots) to demonstrate.

     

    If you are saying your favourites disappeared, favourites are stored in the browser cache. When you store a favourite, you will only see it in the same browser on the same computer. Are you looking for your favourites in the same browser on the same computer where they were favourited? If so, because the browser cache was not designed for permanent storage, if anything deletes things in the cache or all of the cache, all or some of your favourites will disappear.

    • Is your disk close to full or do you have a limit set in the browser of how large the cache can be? If so, the browser might be deleting things in the cache to conserve disk space, which would delete your favourites.
    • Do you have a utility program that is being run manually or automatically to clean up your computer? These utilities frequently delete browser caches to recover the disk space. That would delete the favourites.
    • Do you have a browser extension which is deleting things from the cache? Try using another browser for a few days and see if you experience the problem (but note that any images you favourite in that browser will only be available in that browser.

     

    Unfortunately, if you are using the same browser on the same computer and they are no longer there, they are most likely gone forever. I said "most" likely, because there are steps you can take to rewind your cache if you had already been backing it up, but most people do not do that. My primary platform is Mac and I back my browser cache up with Time Machine on the Mac, so I can go backwards in time and restore my cache from a point in time. This has saved me a few times when something was deleted from my cache and I was able to roll the cache and settings back a day.  If Windows was my primary platform, I could do something similar on it.

     

    Perhaps using favourites is not the best solution for you in saving images. Please see this document for a complete description of existing features to save prompts and images:

     

    And favourites is complex enough that it has its own document:

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
    一弘01AC작성자
    Participant
    January 26, 2025

    droopydog500様

    返信ありがとうございます。こちらも日本語で失礼します。

    まず現状ですが、お気に入りへの保存もでき削除もされていません。お気に入りからライブラリーへ保存だけ出来ない状態です。ローカルへ保存も出来ます。動画も添付しました。

    このまま改善しなければ一度お気に入りのデータを削除するつもりです。

    droopydog500
    Community Manager
    Community Manager
    January 27, 2025

    他のPCで試しました。

    お気に入りに保存は出来ますが、ライブラリーへの保存が少し問題があるようです。スケールアップも別の画像に変わってしまいます。

    長いですが動画を添付しました。


    Thank you. These appear to be bugs and I am asking for further review.

     

        droopy

    Adobe Community Expert (not an Adobe employee)