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Adobe Cloud Desk Top Is Missing It's App Icons

New Here ,
Feb 10, 2025 Feb 10, 2025

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Good morning,

I have some concerns about this new interface or if this is an issue on some update I have had.  Please look at the image and tell me why has the icons been removed? I liked the previous look and it was much easier to use and interact with.  What can I do to go back to the previous version?

 

Adobe Cloud Desk Top View.PNGexpand imageAdobe Cloud Desk Top Apps View.PNGexpand image

Bug Unresolved
TOPICS
App installs and updates

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correct answers 1 Correct answer

Community Expert , Feb 10, 2025 Feb 10, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then re

...

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Community Expert ,
Feb 10, 2025 Feb 10, 2025

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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New Here ,
Feb 11, 2025 Feb 11, 2025

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Hi Kglad,

 

Nothing has worked yet. I'm getting ready to try to uninstall and reinstall. 

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Community Expert ,
Feb 11, 2025 Feb 11, 2025

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perform each step carefully 

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New Here ,
Feb 18, 2025 Feb 18, 2025

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Hey kgld,

 

I finally got it to work! Thank you so much.  It is so nice having my regular interface back.  Enjoy your week.

 

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Community Expert ,
Feb 18, 2025 Feb 18, 2025

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you're welcome 

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