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App Stuck with buy dialogue box

Explorer ,
Feb 26, 2024 Feb 26, 2024

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App stuck in Buy Now Dialogue box , cant close it to access anything.I have uninsatlled and reinstalled the app but same problem.

Bug Unresolved
TOPICS
App installs and updates

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correct answers 1 Correct answer

Explorer , Feb 28, 2024 Feb 28, 2024

Hi

I just found by using the Escape key solved the problem.

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3 Comments
Community Expert ,
Feb 26, 2024 Feb 26, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Explorer ,
Feb 28, 2024 Feb 28, 2024

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Hi

 This does not work must be a bug in the desktop App.What I did was go online to Adobe Creative Cloud and login and select Your Creative Cloud and thus bypasses the desktop app and now can do things as normal.

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Explorer ,
Feb 28, 2024 Feb 28, 2024

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Hi

I just found by using the Escape key solved the problem.

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