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Can't EVEN Reinstall Adobe Creative Cloud on my Desktop anymore.

New Here ,
Feb 24, 2024 Feb 24, 2024

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There was some sort of issue today with the latest windows update and I went in and tried to update the Adobe Creative Cloud and ever since then. It's telling me that another installer has been running which I have zero other installers running for Creative Cloud. I am running on a windows 10.  

Device name DESKTOP-SILE2DJ
Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 22H2
Installed on ‎12/‎14/‎2020
OS build 19045.4046



Bug Unresolved
TOPICS
App installs and updates , Others

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4 Comments
New Here ,
Feb 24, 2024 Feb 24, 2024

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Error Code is 87

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Community Expert ,
Feb 24, 2024 Feb 24, 2024

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restart your computer and retry installing.

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New Here ,
Feb 25, 2024 Feb 25, 2024

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I tried it fifteen times it's telling me the same thing. 

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Community Expert ,
Feb 25, 2024 Feb 25, 2024

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assuming nothing adobe cc is currently installed on your computer:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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