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CC desktop app only showing 4 installed apps

Community Expert ,
Aug 29, 2023 Aug 29, 2023

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AnnBens_0-1693331372336.png

Cannot even uninstall: it says it required for other Adobe apps which are all closed.

Bug Unresolved

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Adobe Employee , Aug 31, 2023 Aug 31, 2023

@Ann Bens do you have Creative Cloud installed at work? Specifically, does an admin deploy a package to your machine or did you install everything yourself?

 

What we're seeing in the log is that there is a locale mismatch. The Creative Cloud app is expecting en_US however it appears that the OS is sending en_GB. Could you share a screenshot of Preferences > Apps with the "Default install language" visible from the Creative Cloud app? Try switching between "English (North America)" and "English

...

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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Used:

pc cleaner

adobe cleaner

malware byte

reinstalled

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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@Ann Bens 

 

you have other apps installed via the cc desktop app (eg, photoshop), but the app incorrectly lists those apps as install instead of open?

 

if so, the quickest resolution is usually to reinstall the apps (eg, photoshop) over the current install so the cc desktop app updates.  otherwise,

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Hi @Ann Bens , did you happen to change the language for installing the apps recently?

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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@kglad Cannot un install programs as they are listed as not installed (see screenshot).

@Kalvyn Rasquinha Nope All apps are English so is my OS Windows.

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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again, the quickest resolution is to reinstall the currently installed apps.

 

and, if there's some reason you don't want to do that, you can uninstall the one's listed as installed and then try to uninstall the cc desktop app.  if that fails, you can proceed to the cleaner step.

 

but again, i recommend just installing over your current installs to get the cc desktop app to recognize what's already installed on your computer.

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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@kglad again, the quickest resolution is to reinstall the currently installed apps.

 

Tried that but no show will try again this evening.

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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@Ann Bens could you collect and upload a log file and share the name with me? In the menu of the Creative Cloud app, Help > Create log file, for instructions.

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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tou successfully reinstalled using the cc app, and the app still fails to show open and shows install after restarting your computer?

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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Already uploaded a log file.

File: AdobeLogs_20230830_091721_672-win-GS.zxp

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Thanks, @Ann Bens . I've created a JIRA issue for the team to investigate.

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Adobe Employee ,
Aug 31, 2023 Aug 31, 2023

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@Ann Bens do you have Creative Cloud installed at work? Specifically, does an admin deploy a package to your machine or did you install everything yourself?

 

What we're seeing in the log is that there is a locale mismatch. The Creative Cloud app is expecting en_US however it appears that the OS is sending en_GB. Could you share a screenshot of Preferences > Apps with the "Default install language" visible from the Creative Cloud app? Try switching between "English (North America)" and "English (International)" to see if that makes the apps visible.

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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Ah, I don't work anymore: retired. Have but one machine. Install everything myself.

OS might have been the culprit. I live in the Netherlands but use an English US Windows OS.

Any way, all is well now.

Thanks.

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