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Creative Cloud App Error

Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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After Click on the new feature Window (every Message) the App can't load the the content of the Message and a popup with an error open.

tobiaskr_0-1679326623499.png

 

Bug Unresolved
TOPICS
Files and libraries

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183

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5 Comments
Community Expert ,
Mar 20, 2023 Mar 20, 2023

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what new feature window?

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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This one:

tobiaskr_0-1679330242100.png

 

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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where's that screenshot from?

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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Directly after open the Creative Cloud App on Windows.

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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LATEST

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

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