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Creative Cloud Desktop App icon does not launch Creative Cloud Desktop App

Community Beginner ,
Apr 04, 2024 Apr 04, 2024

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On macOS, if one searches "Creative Cloud" with Spotlight, Launchpad or third party launcher apps such as LaunchBar, the first result is always "/Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Desktop App.app", launching which seemingly does nothing at all the user might care about—it certainly does not launch the Creative Cloud Desktop App 🤦‍:male_sign:

 

Conversely, "/Applications/Adobe Creative Cloud/Adobe Creative Cloud" (which happens not to even be a real app package, but actually an alias pointing to "/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app"—Adobe, get your act together) does successfully launch Creative Cloud Desktop App. But then again, that one’s name does not say "Desktop App" nor comes as the top-most result when searching in any of the above.

 

So Adobe, please:

  1. Get rid of "/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app".
  2. Rename "/Applications/Adobe Creative Cloud/Adobe Creative Cloud" to "/Applications/Adobe Creative Cloud/Adobe Creative Cloud Desktop App" and/or have it come first when searching "Creative Cloud".
  3. While you are it, stop littering /Applications, /Applications/Utilities and Launchpad’s listing with stuff the user is never supposed to manually launch themselves, such as "Creative Cloud Helper", "Creative Cloud Content Manager" (the name of which is so long it does not show full in Launchpad), "CC Troubleshooter", "Core Sync", yada yada.
Bug Unresolved
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Files and libraries , Others

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1 Comment
Community Expert ,
Apr 04, 2024 Apr 04, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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