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Creative Cloud desktop file synchronisation problem

Enthusiast ,
Jun 19, 2023 Jun 19, 2023

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About Creative cloud desktop, I have all the time a file synchronisation activity.

Result : it takes bandwith on my internet connexion and 15/20% of the CPU.

 

screenshot0003.jpg

Here is the version of the creative cloud desktop :

 

screenshot0004.jpg

Bug Unresolved
TOPICS
App installs and updates , Files and libraries , Others

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9 Comments
Community Expert ,
Jun 19, 2023 Jun 19, 2023

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something's failing to sync. see if you can pinpoint it.

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Enthusiast ,
Jun 19, 2023 Jun 19, 2023

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You are right : something is failing to sync.

But inside creative cloud desktop, the only app installed is : Adobe Acrobat Pro.

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Community Expert ,
Jun 19, 2023 Jun 19, 2023

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to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com  (be sure to check "launch more" here)

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

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Enthusiast ,
Jun 19, 2023 Jun 19, 2023

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I gone in all locations you have mentioned, and I have only found "PDF files with signature" in adobe document cloud.

But I don't understand why creative cloud does not stop the synchronisation, by using my CPU all the time at 15/20%.

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Enthusiast ,
Jun 20, 2023 Jun 20, 2023

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By example, on https://assets.adobe.com/  I have no files to synchronize.

I have noticed anoter thing :

1) Inside the creative cloud desktop, if I stop the synchronization, and if I restart the synchronization, the synchronisation stops and I can see that the synchronisation of files is "up to date".

2) But, then, I restart my computer and see that again the synchronisation problem is back (it synchronize all the time, even if there is no files to synchronise).

So I am all the time obliged to stop and restart the synchronisation inside creative cloud desktop.

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Community Expert ,
Jun 20, 2023 Jun 20, 2023

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what if you just reset the app instead of pause/restart sync?

 

to reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

<moved from cc desktop bugs>

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Enthusiast ,
Jun 20, 2023 Jun 20, 2023

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I have made Control+ALT+R, but the problem is always here (synchronisation all the time).

According to you, it is not a bug ?

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Community Expert ,
Jun 20, 2023 Jun 20, 2023

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not likely a bug.  there's something particular to your system causing the problem. eg, i don't see the problem and most users don't see the problem.

 

 

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Enthusiast ,
Jun 20, 2023 Jun 20, 2023

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I understand that you have not this problem on your computer, but it could be a bug for people other than you.

Please redirect this issue on "bug" as I had chosen at the begining.

I thank you for your help, but I will wait an update for the creative cloud desktop.

Meanwhile, I have found this workaround : I stop the synchronisation, then I restart it and it works again (I have only to do that after each restart of the computer). 

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