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1

Creative Cloud not available

Participant ,
Mar 28, 2025 Mar 28, 2025

I have a license for two machines.  However this morning one of them is giving a message saying that I have reached the limit of my devices and shows my Mac Studio 4 times, and my iMac 4 times.  And on the other computer the Creative Cloud icon is now gone from my toolbar and I cannot launch it from the application folder. 

 

My Mac Studio is on OS 14.2.1, and my iMac is on Os. 15.3.

 

 

Bug Unresolved
TOPICS
App installs and updates
195
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correct answers 1 Correct answer

Community Expert , Mar 28, 2025 Mar 28, 2025

sign out from all and then sign in to the nneeded computers, https://account.adobe.com

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Community Expert ,
Mar 28, 2025 Mar 28, 2025

sign out from all and then sign in to the nneeded computers, https://account.adobe.com

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Participant ,
Mar 28, 2025 Mar 28, 2025

We did that, and the programs came back up.  But an hour later (now), I'm getting the same message again about duplicity of machines.  Strange.

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Community Expert ,
Mar 28, 2025 Mar 28, 2025

do you have 2fa enabled on your account?

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Participant ,
Mar 28, 2025 Mar 28, 2025

Yes, I do.  These programs are citical for the work I do, so I hope to get back up and running as soon as possible.  Thanks for your input.  I appreciate it.  

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Community Expert ,
Mar 28, 2025 Mar 28, 2025
LATEST

i don't see how all those problems are related.

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