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Creative Cloud showing multiple levels of folders

New Here ,
Nov 15, 2022 Nov 15, 2022

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I went into my Creative Cloud folder, today, only to find it empty. Searching frantically, I finally found them in Creative Cloud Web Deleted files. I restored all of the files, however,  I now need to dig through multiple levels of folders before I can locate them. Some files on in the 1st level, others are in level 10 folders, other even deeper. 

 

I'm using a MacBook M1 with macOS Ventura. Creative Cloud 5.9.0.373

Bug Unresolved
TOPICS
Files and libraries

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4 Comments
Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hi There,

 

We are sorry for your difficulties. The issue is notified to the engineering team and investigated on their end could you please help us with some file names which you have to fetch in multiple folders, also share logs of your PC through the below link:

 

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please share logs and file names with me through PM if you do not want them to be in this thread.

 

Regards,

Neelam

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Is there anyway that it'd be possible to do a search for old logs? I deleted / re-installed creative cloud, restored and rebuilt the file system shortly after sending the original blurb. 

I'm in no way a computer expert, so I'll do my best to describe the lead up to the melt down, but I'm not sure that it will help and here's why:  I've always kept a Creative Cloud folder in the default location on my MacBook, and a Creative Cloud Child Folder inside of my iCloud Folder on my iMac. They both sync flawlessly with each other and Adobe CC. It has worked this way for years w/out incident. However, wishing to clean up my Creative Cloud Folder, I brainlessly moved it from it's default location, placing it into my iCloud Folder. Fortunately, I used the Creative Cloud app to do it properly. It sat inside of my iCloud folder for an hour or two, then was placed back to it's default location.  Unfortunately, immediately after organizing my Creative Cloud Files and placing the folder back to it's default location, I updated the MacBook to macOS Ventura. It was the next day that I noticed all of my files were missing. 

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi There,

 

Thank you for the heads up but to do anything on your account or your files, we need the logs, if you could just follow the article and provide it, it will help us to know what went wrong. Also, the old logs will not help, we need the recent to identify the recent issue.

 

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards,

Neelam

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi There,

 

We are still waiting for your logs, could you please provide us with them or let us know f the issue is resolved?

 

Regards,

Neelam

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