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Creative Cloud stuck at "initializing Creative Cloud"

New Here ,
Sep 07, 2023 Sep 07, 2023

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Creative Cloud stuck at "initializing Creative Cloud". Log File: AdobeLogs_20230907_042115_228-win-GS.zxp. 

Bug Unresolved
TOPICS
App installs and updates

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2 Comments
Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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Hi @曹阳32136311dzv8 , we'll take a look at the log file and get back to you.

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Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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Hi @曹阳32136311dzv8 

Is this still happening on your machine? If yes, could you please run the log collector tool again and share the file name.

 

Regards,

Ruchika Wadhawan

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