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1

Creative Cloud Update Error 191

Community Beginner ,
Dec 01, 2022 Dec 01, 2022

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Hello all,

 

I encounter an error (0xc000007b) trying to open all versions of Photoshop I can install from Creative Cloud Desktop. When searching online, I see this error is related to C++ runtime library dependencies.

 

I am running on a Windows ARM architecture Surface Pro X with the Microsoft SQ1 processor. I have tried following instructions in forum posts installing various C++ runtime libraries to no avail, but I highly suspect that most forum responses will not apply to me, because of ARM architecture. Therefore, I imagine it is fairly important to be updated to the latest version of Creative Cloud Desktop, and then I can go from there.

 

When trying to update Creative Cloud Desktop (not Adobe XD), I get an error code 191. Here is the relevant log output from C:\Program Files (x86)\Common Files\Adobe\Installers\Install.log. I have tried all solutions here or they do not apply to me.

 

Info log output:

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'KANC-mul', version:3.0.1.1
FATAL: Error occurred in install of package (Name: KANC-mul Version: 3.0.1.1). Error code: '191'
ERROR: hdhelper exe at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code -1073740791 - OS Message:
ERROR: Failed to install UWP Appx Package with error

-------------------------------------------------------------------------------------

 

(the line after above is a new warning 'Aborting read on pipe 000...'. There is no error listed after the dashed lines)

 

Details:

Adobe Creative Cloud 5.9.0.372:

Apps 5.9.0.372

Files 5.9.0.372

Discover 5.9.0.372

Libraries 1.0.6.1

Creative Cloud Installer 5.9.0.372

Stock & Marketplace 2.4.0.15

 

Surface Pro X, Microsoft SQ1 @ 3.0 GHz 3.00 GHz; Windows 11 Home 22H2, OS build 22621.819

Bug Unresolved
TOPICS
App installs and updates

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