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Creative Cloud will not install update - error code 201

Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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Greetings,

 

I have not been able to open my Creative Cloud Desktop app for 6 weeks now. Not once since starting my subscription to Adobe CC has the CC Desktop App updated through the app. AND every time there is an update, Adobe disables the version on my computer. The only way I have been able to update the CC Desktop App over the year, is to go to the Alternate Download page, download the update manually and install it manually... AND THIS IS FINE if Adobe promptly posts the update for download, but my CC Desktop App has been disabled for going on 6 weeks now and the update is still not available for manual download.

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

My current version of the CC Desktop App is 5.9.1.376

 

I am on a 2018 Mac Mini running OS 12.4

 

When the CC Desktop App opens, I get a black screen with "Creative Cloud update available" with some bullet points and the UPDATE button... I expect it to update, but what happens is the I get a progress bar that runs through anywhere from 7% some days to 60% other days and then gives me "error code 201."

 

Today I tried the main download location on the Adobe site and got the same result.

 

All I want is to be able to use the services I am paying for and when the CC Desktop App is unavailable for me to use for 6 weeks, that becomes more difficult. PLEASE HELP.

Bug Unresolved
TOPICS
App installs and updates

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5 Comments
Community Expert ,
Apr 18, 2023 Apr 18, 2023

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uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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PLease forgive me, but I think that you may have missed the part about this problem has been going on for as long as I have been subscribing to Adobe CC. We have already tried all the stock solutions to no avail. 

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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have you reset your computer to its original state, updated your os and then installed adobe cc?

 

if so, and that's failed, you have a hardware or network problem.

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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I understand that "error code 201" indicates a network problem. For years, Adobe has posted the updates to an "alternative download page" on their web site. That has worked for me. The problem there is that Adobe waits to make the alternative update download available for weeks after they disable my version of the CC Desktop app. I am currently on week 6 without the use of the CC Desktop app, waiting on Adobe.

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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the only thing i can determine from the information you've given is that you've tried something and your patience is probably waning.

 

so, contact adobe support using chat so they can connect to your computer to see what you've done and fix your problem. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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