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Displaying duplicate folders when saving to Creative Cloud using "Save As"

Explorer ,
Jan 22, 2024 Jan 22, 2024

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Good Day,

I have been struggling with a bug that shows duplicate folders when saving a project to Adobe Creative Cloud. However, everything looks normal if you go to the exact location in "Your Files".

 

This image shows that this directory only has 3 folders: Concepts, Print Files, and Print Files Scaled.

Your Files.png

 

However, when I want to save a project to this directory using the "Save As" function, it shows multiple duplicate Concepts folders.

Save As.png

 

Because Creative Cloud "File Sync" is being discontinued, I am moving all my files to "Your Files", and I have had this happen multiple times. The only way to fix it is to close all the Adobe apps and relaunch everything. It has occurred when I used "Save As" in both Illustrator and Photoshop.

 

Although this bug is not system-breaking critical as it does not seem to actually duplicate the folders, it does make navigating the files quite tricky, resulting in mistakes happening and a slower pace of work.

 

My Windows, all my drivers and the Adobe Apps are up to date.

Windows 11

Illustrator v 28.1

Photoshop v 25.3.1

Bug Unresolved
TOPICS
Files and libraries

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1 Comment
Explorer ,
Jan 23, 2024 Jan 23, 2024

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Here is another slightly more extreme example where every folder is shown multiple duplicates.
Another Example.png
There is also another problem that I did not mention in the original post. When the folders start showing duplicates, the file names are also being messed up.
Name Problems.png

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