Hello,
I am on a 2019 Macbook Pro 16 Inch, MacOS Ventura, 13.5.2. 2.3 GHz 8-Core Intel Core i9,
Graphics Intel UHD Graphics 630 1536 MB,
Memory 16 GB 2667 MHz DDR4
I was running Adobe PDF Reader, and in order to get a specific feature I needed, I upgraded to Adobe Creative Cloud Acrobat Pro.
Immediately after I installed the app, it COMPLETELY blocked my computer. I couldn't access other apps with Commnad-Tab, I lost access to the Finder, so I couldn't even attempt to delete the App from my computer, It wouldn't allow me to access the Force Quit utility, and it wouldn't start Creative Cloud Acrobat either. It made the computer completely unworkable. I couldn't even turn restart the computer, I had to turn it off.
I turned on the computer again and it was STILL blocking my access to Creative Cloud and Finder, and I still could not access the Force Quit utility. Creative Cloud was acting like A VIRUS !! The Creative Cloud UNINSTALL utility wasn't working either. Somehow I managed to get access to a Finder window, NOT from the Finder icon mind you, because it wasn't working, and I deleted both the Acrobat PDF Reader and the Creative Cloud Acrobat Reader apps. Once I did that I turned off the computer once again, because I STILL was not able to restart the computer.
Finally, after deleting both Apps, and turning back on the computer, my computer was finally back to normal. I proceeded to delete ALL remnants of Adobe files in my computer. Unbelievable. I have NEVER before installed an App in my computer that has locked the computer in such a manner, much less an App from a reputable company like Adobe.
I consider myself a VERY savvy user. I have used Macbook Pros for over 15 years, and I'm a Software Developer, and it took me a couple of hours to solve this issue completely. Any other regular user would have been completely stuck for who knows how long.
I don't need a resolution to this matter. I'm simply reporting this issue, as it's completely unacceptable.
Sincerely yours,
A VERY disappointed customer.
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