• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

"CCLibrary" is damaged and can't be open

New Here ,
Oct 21, 2023 Oct 21, 2023

Copy link to clipboard

Copied

just installed new photoshop with generative ai features in my new mac m2 but its showing CCLibrary is damged and can't be open . photoshop is working fine but this errors keep on poping on my screen.

 

please help me out form this situation
thanks and regards
Hitesh rastogi

Bug Unresolved
TOPICS
App installs and updates , Files and libraries

Views

135

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Community Expert ,
Oct 21, 2023 Oct 21, 2023

Copy link to clipboard

Copied

LATEST

first, update your os and then restart your computer. 

 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

 

if that fails proceed to the following steps: 

 

 

quit all Adobe related products

kill all the CCLibraries processes in task manager (win)/activity montor (mac).

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

 

 

 

 

Votes

Translate

Translate

Report

Report