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Spurious unable to validate subscription status error

Community Beginner ,
Apr 29, 2023 Apr 29, 2023

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This is a longstanding Creative Cloud issue (happening though many versions over at least the past 2 years).  I am currently running Windows 10 Pro version 21h2 on a Dell 2 processor desktop with 48 Gb of RAM. 

 

After a period of working correctly for a few weeks, I receive an unable to verify subscription status error from one of the apps, usually Acrobat, Bridge or Photoshop and am unable to use any of my Creative Cloud Apps.  This situation is permanent until I log out of Creative Cloud and log back in...a tedious process.  Then everything works again for some time, usually a week or two.  This is a very annoying bug because it usually happens when I am in a hurry.  

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8 Comments
Community Expert ,
Apr 29, 2023 Apr 29, 2023

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something on your computer (eg, av, antimalware, cleaner etc) is corrupting your adobe credentials.

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Community Beginner ,
Apr 29, 2023 Apr 29, 2023

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Only have Microsoft Defender....no 3rd party anti malware.  Pretty vanilla collection of other 3rd party apps like Chrome and Quickbooks.  Situation also occurs on another Windows 10 computer used by my wife under different Adobe account but same Windows version

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Community Expert ,
Apr 29, 2023 Apr 29, 2023

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your stored credentials aren't deteriorating on their own.

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Adobe Employee ,
May 02, 2023 May 02, 2023

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@gvwalsh1 , could you please collect the logs using Adobe Log Collector when the issue occured and share here/ with the  Adobe Customer Support.

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Adobe Employee ,
May 11, 2023 May 11, 2023

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@gvwalsh1 if you think issue is still there, please share the asked logs here/ with the  Adobe Customer Support so that we can analyze.

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New Here ,
Nov 02, 2023 Nov 02, 2023

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So frustrating. It happens to me over and over and over again! Then I verify but it still wont work and have to wait hours for someone from adobe to remote desktop to my machine to fix it! Insanely frustrating!

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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@Superxveg 

 

next time, ask adobe support if they can determine what's corrupting your credentials.

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hi @Superxveg , can you upload logs from your machine and share the log file name?

 

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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