Substance 3D Painter will not install to the correct location

[night_2050]

I am trying to install Substance 3D Painter (version 11.0.3) onto my C: Drive using Adobe Creative Cloud (current version) to my Windows 11 Pro Desktop PC and every time I attempt I get an (error: 189) and the error log states "Exit Code: 189 -------------------------------------- Summary --------------------------------------

• 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Total size required for installation is '7445140585' bytes, but only '103194624' bytes are available on the installation drive D: FATAL: Error occurred in install product workflow with error code 189 error message 7445140585#@#103194624 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 -------------------------------------------------------------------------------------" even though my default install location is on my C drive and even if I change my install location to my C drive manually it still tries to install to the D drive.

I have recently rebuilt my PC and installed Windows 11 so this problem is weird because previously when I installed it on Windows 10 I didn't have this problem

I have been able to install every other Adobe app on my plan successfully and in the correct location. The plan I am on is the Substance 3D Collection which I have because I am a student

The reason I can't just install it to my D: drive is because it's System Reserved. I've tried to get support from the chat help bubble but it ends the coversation while I'm in the queue waiting for a specialist, so any help is appreciated

e Substance 3D Collection which I have because I am a st

[kglad]

click the Start menu and select Settings.

Go to System → then click Storage.

Scroll down and select Advanced storage settings.

Click Where new content is saved.

what drives are specified?

[night_2050]

It says C: Drive in every section

[kglad]

check your registry, https://helpx.adobe.com/substance-3d-painter/pipeline-and-integration/installation-and-preferences/r...

[night_2050]

I have now received proper support for my issue and had Substance 3D Painter installed in the correct location without any errors. Thank you very much for your attempts to help though

[kglad]

@night_2050 

what was the problem?

[night_2050]

I think it was that there were some corrupted install files in Creative Cloud

[kglad]

so was the fix to uninstall the cc desktop app, run the cleaner and then reinstall the cc desktop app?

[night_2050]

I think the eventual solution was run the cleaner, rename any folder that had Adobe to Adobe_old, then install Substance 3D Painter using a standalone installer (installing only Substance) then installing Creative Cloud using a standalone installer once they verified that Substance 3D Painter installed and ran correctly

[kglad]

thanks for that info