Adobe Crash Daemon preventing Creative Cloud Updater

[NeilBraz]

Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying

"Please close the following applications to continue:

• AdobeCrashDaemon"

If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)

Any help is appreciated

Thanks

Neil

[David__B]

Hi Neil,

I wondered about these.

• Does the error persist after restarting the Mac?
• Does anything by that name appear in Activity Monitor?
• Are all other Adobe apps closed?

-Dave

[old_serych]

David,

I have the same issue as Neil described on OS X 10.7.4.

• Restarting the Mac did not help.
• There is nothing under "force quit" that could be linked to it.
• All other adobe apps are closed.

thanks

sergei

[David__B · Accepted solution]

Hi Sergei and Neil,

Did you check the Activity Monitor?

Should be in Applications > Utilities folder

- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

- Try to Quit the process if you find it and then running the Updater again

You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

-Dave

[NeilBraz]

Thanks for the help folks, i have this sorted now.

I had the same issue as Sergei

• Restarting the Mac did not help.
• There is nothing under "force quit" that could be linked to it.
• All other adobe apps are closed.

David_B, your solution worked for me so hoipefully should sort it for Sergei too

Thanks, Neil

[old_serych]

Worked for me, too.

Thanks, Dave.

[BrendaJBrown]

Worked for me too. Thanks!

[buglegirl101]

WORKED!  Simple to follow!

Thanks for sharing;))

[kglad]

that worked for me, too.

[Chris Edwards69]

Worked a treat... Many thanks

[massimod29206937]

Thank you David! Saved my life!

[j_laurenti]

Still working ... thanks David_B

[aishaw39918637]

Thank you so much! This worked to remove the issue.

[specimen]

Thanks David, this worked, but is it really a good idea to expect users to run Activity Monitor and kill processes? It seems like it's a bug that Adobe should fix. Users could lose important data or worse if they don't know what they're doing.

[eggboyuk]

amazing thanks for your help - this worked

[VisionPro]

This worked for me without having to restart. Thanks!

[Hany Hossam]

It works after disconnecting the eGPU 

[kglad]

for others, Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues (adobe.com)

[Jdeee95.]

Yess!! Thank you, still works 🙂 

[tanya.marie.xo]

Worked like a charm for me too! Thanks SO much!!!

[default2mf2xs2uwx5t]

I had to look under the 'CPU' tab to find the file and then I was able to force quit all instances. 

[Astrid2001]

Thank you! This fixed my issue too! Had 9 AdobeCRDaemons in that utilities folder. 

[ChrisccGaming]

Y0UR a hero David

[navneetr49750601]

Worked for me, thanks! 🙂

[uwphoto1948]

I quit the AdobeCRMonitor and all worked