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Adobe Creative Cloud Diagnostics?

Forum|Forum|3 years ago
February 26, 2023
3 replies
12874 views

Hello,

after the last update of Adobe Photoshop on my mac I see in the launchpad a new program Adobe Creative Cloud Diagnostics. The program seems not to work. When I lauch the program I get an error message about an unexpected error.

Does anybody know some details about this program and why it has been installed?

Can I delete it without any risk?

Many thanks,

Roland

This topic has been closed for replies.

Correct answer Ruchika Wadhawan

Thanks for the rapid answer Tarun.

The computer with the 1.xx version is a Mac and the 5.10 probably refers to a Windows PC version.

I guess this is two fold:

- What is the latest and patched version for the Mac installation of the Creative Cloud diagnostic tool ?

- Update the Mac with this latest version and notify the vulnerability tool team of the right resolution details for a Mac with the Creative Cloud diagnostic tool

I have direct access to the vulnerability tool dev team, so I can update them with any input you may have.

Best regards

Olivier

Hi @ociminfo

Looking at the list of CVEs, they all seem old ones that have been addressed by Creative Cloud updates. It looks like the Vulnerability scanning tool is wrongly assuming that all executables will have same version as latest Creative Cloud Desktop App which is 5.10. This is not the case and none of the listed CVEs are applicable here.

Regards,

Ruchika

Tarun Saini

Community Manager

Hi @roland1968,

We're sorry for the delay. In addition to the suggestions provided by our Community Experts ( @kglad , @jane-e & @Manan Joshi ), I would like to inform you that the Adobe Creative Cloud Diagnostics (Beta) tool can help you check your GPU driver’s compatibility and provide other troubleshooting recommendations. You can keep the app in your device, it's not a virus.

Let us know if that helps.

Regards,

Tarun

ociminfo

Participating Frequently

We recently had our vulnerability scanning tool report on this Adobe component.

It tells us that it is potentially vulnerable to a dozen of CVEs. See attached screen captures.

It then tells us to update it to version 5.10 which seems a lot different that the one detected on our Photoshop workstation Mac Pro.

We are just using Photoshop and Lightroom on this workstation, why is this component for Premiere Pro installed anyway?

Shall we remove it manually only to be reinstalled by a future update of CC?

Shouldn't this be installed only on Premiere Pro users?

Any thought appreciated.

Ruchika WadhawanCorrect answer

Adobe Employee

Thanks for the rapid answer Tarun.

The computer with the 1.xx version is a Mac and the 5.10 probably refers to a Windows PC version.

I guess this is two fold:

- What is the latest and patched version for the Mac installation of the Creative Cloud diagnostic tool ?

- Update the Mac with this latest version and notify the vulnerability tool team of the right resolution details for a Mac with the Creative Cloud diagnostic tool

I have direct access to the vulnerability tool dev team, so I can update them with any input you may have.

Best regards

Olivier

Hi @ociminfo

Looking at the list of CVEs, they all seem old ones that have been addressed by Creative Cloud updates. It looks like the Vulnerability scanning tool is wrongly assuming that all executables will have same version as latest Creative Cloud Desktop App which is 5.10. This is not the case and none of the listed CVEs are applicable here.

Regards,

Ruchika

kglad

Community Expert

do you have a mac?

check Adobe Creative Cloud Diagnostics against online antivirus, https://www.virustotal.com/gui/home/upload

copy a screenshot of Adobe Creative Cloud Diagnostics and paste it here.

R

roland1968Author

Participant

Location of the programm is /Applications/Utilities/Adobe Creative Cloud/Diagnostics.

Virus total shows not finding.

kglad

Community Expert

then just uninstall if not needed.

M

Manan Joshi

Community Expert

I am also not able to find anything written about this application. Probably it's a supporting app meant to be used by some other one and not to be used directly. I would recommend to keep it installed and not mess around as that may create problems difficult to diagnose and has a potential of landing you in a situation that might lose you lot's of time for no use.

-Manan