Adobe pdf shows on creative cloud web but not on creative cloud desktop app

Forum|Forum|3 years ago
September 23, 2022
3 replies
2389 views

I have "adobe creative cloud apps all"
in the application, there is a list of apps that you can open or install
but don't seem to have the option to install Acrobat PDF editor
app add-in does not even appear as an install or open option It was an option on my previous laptop.

When I bring up adobe cloud web version you do have the option,
the online adobe seems to open up. The desktop version which does not have the acrobat
option which should be included in Adobe creative cloud. Not sure what is causing this or is something being blocked.

App installs and updates

This topic has been closed for replies.

Kalvyn Rasquinha

Community Manager

Hi @Jaclyn Smith007 . Could you DM me the Adobe ID you're using? I can look into this further.

kglad

Community Expert

your screenshot does not show adobe acrobat dc.

if it's not installed, it will appear below the installed programs (that have an open button) with an install button. install it.

if acrobat is already listed as installed and has an open button, click that open button. does acrobat dc open?

J

Jaclyn Smith007Author

New Participant

I don't have the option. If I log into my personal computer via the web I have the Adobe Acrobat option and I can open and run it however on my new laptop ( as shown in the attached pic) I don't have Adobe Acrobat as an option via the Creative Cloud Desktop. It was there on my previous laptop but no longer an option on my new one.