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Hello Community,
It's been a week since this error showed up. I was opening and using Creative Cloud app with ease, the next day i received this error while opening any app. And ever since Adobe Agents were unable to help me out. I'm using a macbook running macOS Sonoma 14.4.1, I don't understand how that happened but would really appreciate any help.
Thank you!
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reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials>
if that fails, you probably have a corrupt user account. google your os and how to create a new one.
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hello, thank you for the reply. I have tried everything you mentioned. Even creating a new user. at this point i just gave up on this whole thing. thank you anyways, gonna unsubscribe.
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contact adobe support via chat before giving up. they can connect to your computer and troubleshoot the issue.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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already did that, my last chance was to check here. I already gave full acess to adobe experts but nothing helped.
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Yes, all attempts failed, and I was expecting a scheduled call from Adobe but they never reached out...
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Hi @Marc_262 , could you collect and upload a log file so we can understand what's going on? Please share the uploaded filename here. Instructions are available at: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html