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New Participant
July 23, 2023
Answered

can't uninstall creative cloud on my pc

  • July 23, 2023
  • 1 reply
  • 3619 views

Whenever I try to uninstall creative cloud it says that I can't because " You still have Creative Cloud applications installed on your computer that require it." I uninstalled all the other apps but it still says the same thing. I have some adobe apps on other devices, is that the problem? I'm pretty sure I have the uninstaller downloaded but it still won't work. Am I doing something wrong?

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Correct answer kglad

no. only apps on the same computer block the uninstall of the cc desktop app.

 

follow each step that you can:


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

 

1 reply

kglad
kgladCorrect answer
Adobe Expert
July 23, 2023

no. only apps on the same computer block the uninstall of the cc desktop app.

 

follow each step that you can:


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

 

L_M_RAuthor
New Participant
July 23, 2023

Thank you so much!

kglad
Adobe Expert
July 23, 2023

you're welcome.