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can't uninstall creative cloud on my pc

New Here ,
Jul 23, 2023 Jul 23, 2023

Whenever I try to uninstall creative cloud it says that I can't because " You still have Creative Cloud applications installed on your computer that require it." I uninstalled all the other apps but it still says the same thing. I have some adobe apps on other devices, is that the problem? I'm pretty sure I have the uninstaller downloaded but it still won't work. Am I doing something wrong?

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correct answers 1 Correct answer

Community Expert , Jul 23, 2023 Jul 23, 2023

no. only apps on the same computer block the uninstall of the cc desktop app.

 

follow each step that you can:


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

...
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Community Expert ,
Jul 23, 2023 Jul 23, 2023

no. only apps on the same computer block the uninstall of the cc desktop app.

 

follow each step that you can:


uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

 

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New Here ,
Jul 23, 2023 Jul 23, 2023

Thank you so much!

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Community Expert ,
Jul 23, 2023 Jul 23, 2023
LATEST

you're welcome.

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