Cannot launch application tab on latest creative cloud app desktop

[智濠22992717acbi]

 

I've updated to latest version of creative cloud desktop. But application tabs always loading. Both happened on Mac and Window

[kglad]

seems to be a problem on adobe's end.  try again periodically over the next 2days.

[Wehmöller]

I have the same problem. Creative Cloud App starts, but won't show the Applications. I see only the spinning wheel. Reinstall did not solve the problem. 

[kglad]

you can try the usual fix for that issue:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

[智濠22992717acbi]

I have tried all the methods recommended in the document, but the problem is still not solved. Instead, it keeps getting stuck at initializing Creative Cloud.

[kglad]

if this isn't the apps tab issue you can see if adobe support can help. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Wehmöller]

In my case it seems to be an Account-related problem. I have the same issue on two different macs, one at home (mac with apple chip) and one at work (imac with an intel chip). Both macs show the same behaviour (never ending spinning wheel in the Applications section). We have different profiles in our Adobe-Account, when I choose a different profile I can access the Applications-Section but only can use the progrmms as demo-versions. When I log out and choose the profile, with which the creative cloud whas purchased i get the spinning wheel. 

[kglad]

you'll have to wait for adobe to resolve the problem.

<moved from cc desktop bugs>

[智濠22992717acbi]

Seems like already fixed the problem. Go To Help -> Check For Update in Creative Cloud desktop.

[kglad]

 correct. adobe fixed ~6 hours ago.

[Wehmöller]

For my account it is still broken. When I start the Creative Cloud Desktop-App and navigate to the Application -Section, I see the list of the Applikation for a split-second. After that I see the message Site not reachable, try later.

[rolandk68888615]

Hello,
i have the same problem since saturday 7/27/24 and it is slowly becoming a real problem!
it's definitely adobe.

[智濠22992717acbi]

Have you tried updating creative cloud desktop? Adobe just released a small update yesterday that fixed the issue. Everything works fine for me now.

[Wehmöller]

I updated right away after I read it here, but it is still broken. Creative Cloud Desktop-App 6.3.0.207

[rolandk68888615]

unfortunately the “page is not available”, i just wanted to write and suddenly it is available again and it works properly again ... was that an update from the update?

[Wehmöller]

I can confirm that, for my account it suddenly started working again. The Applicarion-Section is reachable now.

[sprinklr-integration-user]

Hi there,

Apologize for the delay. You can check this community link for more information- https://community.adobe.com/t5/creative-cloud-desktop-discussions/creative-cloud-desktop-bug/m-p/147...

To know more about the status, you can check here- https://adobe.ly/3Yv9zfr

Regards,

Tarun

[kglad]

for anyone still seeing this issue, update (file>help>check for updates) your cc desktop app.

[kglad]

@rolandk68888615 

yes, that was an updated fix for the previous (broken) update.