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Cannot Update Creative Cloud from version 5.5.0.617

New Here ,
Sep 08, 2023 Sep 08, 2023

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Hi Community - apologies, complete newbie here and wondering if anyone might help.

- I am running Adobe Creative Cloud 5.5.0.617.

- My vulnerability scanner is not happy and reports the vulnerability listed by Adobe here:  https://helpx.adobe.com/security/products/creative-cloud/apsb23-21.htmlhttps://helpx.adobe.com/secur...

 

- My understanding is that I need to upgrade to Adobe Creative Cloud 5.10 to remediate this vulnerability.

 

I have a cloud subscription - all up to date. 

- If I run updates from Creative Cloud, updates for apps do install.  However the version of Creative Cloud stays the same.

- I use the Download Center to install Creative Cloud, the same version of Creative Cloud (5.5.0.617 remains)

- If I uninstall and re-install from the Download Center - same version of Creative Cloud is put back.

Wondering if anyone can help - how to do I get to version 5.10?  Thanks!

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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click the hamburger menu>help>check for updates.

 

kglad_0-1694220325600.png

 

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New Here ,
Sep 08, 2023 Sep 08, 2023

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Hi kglad - thanks so much for the quick reply - much appreciated.  I have tried this - and individual apps did update - but Creative Cloud is still at 5.5.0.617.

 

Joel23045352hqq7_0-1694230891635.png

 

I did also try using the "Updates" option you see in the background of my screenshot above as well.  This says "You're up to date!'  Alas - Creative Cloud still reports the 5.5.0.617 version (and my vulnerability scanner is complaining about it).  Thanks so much - any other ideas?  Thanks!

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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check your hamburger > file > preferences > general > automatically keep cc up to date.  is it enabled?

 

if not enable it and reset your cc desktop app

 

kglad_0-1694269903757.png

kglad_1-1694269938657.png

 

 

 

if that's already enabled, see if you can download an updated version directly using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

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Adobe Employee ,
Sep 09, 2023 Sep 09, 2023

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Hi @Joel23045352hqq7 , what OS are you running?

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New Here ,
Sep 10, 2023 Sep 10, 2023

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Hi Kalvyn - thanks for your question here!

- I am running Windows Server 2019

 

Do you think this might be my problem?  I took another Server 2019 box and did a fresh install of Adobe Cloud.  The version that was installed here was also 5.5.0.617.  Let me know what you think - I am now wondering if I am running on an unsupport OS and this might be the problem.  Thanks again!

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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@Joel23045352hqq7 

 

yes, that's the issue.

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Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

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Yes, that's an older OS so there's an older version of the app that's available. Here's the system requirements to have the latest Creative Cloud app: https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html

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New Here ,
Sep 10, 2023 Sep 10, 2023

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Hi Kalvyn and kglad:  Thanks very much for the assistance on this - much appreciated!  I'll get this figured out and get the install to a standard Windows 10 machine.  Thanks again for the help!

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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you're welcome.

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