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J
Joel23045352hqq7
New Participant
September 9, 2023
Question

Cannot Update Creative Cloud from version 5.5.0.617

  • September 9, 2023
  • 2 replies
  • 1734 views

Hi Community - apologies, complete newbie here and wondering if anyone might help.

- I am running Adobe Creative Cloud 5.5.0.617.

- My vulnerability scanner is not happy and reports the vulnerability listed by Adobe here:  https://helpx.adobe.com/security/products/creative-cloud/apsb23-21.htmlhttps://helpx.adobe.com/security/products/creative-cloud/apsb23-21.html

 

- My understanding is that I need to upgrade to Adobe Creative Cloud 5.10 to remediate this vulnerability.

 

I have a cloud subscription - all up to date. 

- If I run updates from Creative Cloud, updates for apps do install.  However the version of Creative Cloud stays the same.

- I use the Download Center to install Creative Cloud, the same version of Creative Cloud (5.5.0.617 remains)

- If I uninstall and re-install from the Download Center - same version of Creative Cloud is put back.

Wondering if anyone can help - how to do I get to version 5.10?  Thanks!

This topic has been closed for replies.

2 replies

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
September 10, 2023

Hi @Joel23045352hqq7 , what OS are you running?

J
Joel23045352hqq7Author
New Participant
September 10, 2023

Hi Kalvyn - thanks for your question here!

- I am running Windows Server 2019

 

Do you think this might be my problem?  I took another Server 2019 box and did a fresh install of Adobe Cloud.  The version that was installed here was also 5.5.0.617.  Let me know what you think - I am now wondering if I am running on an unsupport OS and this might be the problem.  Thanks again!

kglad
kglad
Braniac
September 10, 2023

@Joel23045352hqq7 

 

yes, that's the issue.

kglad
kglad
Braniac
September 9, 2023

click the hamburger menu>help>check for updates.

 

 

J
Joel23045352hqq7Author
New Participant
September 9, 2023

Hi kglad - thanks so much for the quick reply - much appreciated.  I have tried this - and individual apps did update - but Creative Cloud is still at 5.5.0.617.

 

 

I did also try using the "Updates" option you see in the background of my screenshot above as well.  This says "You're up to date!'  Alas - Creative Cloud still reports the 5.5.0.617 version (and my vulnerability scanner is complaining about it).  Thanks so much - any other ideas?  Thanks!

kglad
kglad
Braniac
September 9, 2023

check your hamburger > file > preferences > general > automatically keep cc up to date.  is it enabled?

 

if not enable it and reset your cc desktop app

 

 

 

 

if that's already enabled, see if you can download an updated version directly using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

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