• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

CC connecting to wired (no internet) connection when wireless (with internet) is available...

Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

I have two network connections active on my PC. One is a wireless connection that provides internet, whilst the other is a wired ethernet connection that connects to a local private network (no internet available on this network).

 

The problem:  Adobe Creative Cloud app always wants to connect to the private network resulting in 'server not found' error.  If I unplug the ethernet network cable, Creative Cloud connects to the internet using the wireless connection and everything works normally.

 

The question:  How can I force Creative Cloud to ALWAYS use the wireless connection and not try to connect using the ethernet port..?

 

Thanks for your help.

TOPICS
Others

Views

150

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Jun 26, 2023 Jun 26, 2023

Okay, I think I've figured this out.  Both my networks, wifi (internet) and ethernet (private network) were on the same network ID (192.168...)  This wasn't problematic in and of itself, but CC desktop didn't seem to like it.  I've since moved my private network to use a different network ID (20.20...) and CC is now defaulting to the standard 192.168... network.

Odd, because you'd think it would default to the network that had an internet connection, but there you are.

Hope this info is of some us

...

Votes

Translate

Translate
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

i don't know that answer. contact adobe support and see if they can help. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

Heh,

 

I tried that and was bounced between 4 different (maybe 5?) departments ending up in accounts and being asked to request a call back...  Guess that might be my only option!  😂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

Okay, I think I've figured this out.  Both my networks, wifi (internet) and ethernet (private network) were on the same network ID (192.168...)  This wasn't problematic in and of itself, but CC desktop didn't seem to like it.  I've since moved my private network to use a different network ID (20.20...) and CC is now defaulting to the standard 192.168... network.

Odd, because you'd think it would default to the network that had an internet connection, but there you are.

Hope this info is of some use to others.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

LATEST

@waldemarw29644912 

 

thank you for that info.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines