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cloud storage full or empty???

New Here ,
Apr 22, 2023 Apr 22, 2023

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APPs say cloud storage full - when I log in to creative cloud it says I have no files or libraries... where is my data, and where do I go to manage it?!

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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Hello,

 

in your Creative Cloud Desktop App in the Upper right corner is the "Cloud" Symbol. In here you find the Config.

HenrikHeigl_0-1682162777013.png

 

In there you will find your local Path where the Files are (Sorry, Screenshot is in German, but the symbols and location should be the same).

 

HenrikHeigl_1-1682162871008.png

Hope that helps.

 

regards,
Henrik

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

====================

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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New Here ,
May 16, 2023 May 16, 2023

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Hopefully you found out - but as I just spent almost 3 hours (!!!) with adobe "support" to no avail - hopefully this will help others.

Even though you may have deleted files in desktopapp, synced folders, lightroom etc etc and then make sure you empty deleted folder.  They may still show up in the mobile creative cloud app.  Delete the files there, and then again in deleted folder on phone app and they should finally free up storage.  I must say; using cloud storage where you need to go into every single application to delete, and also delete from different devices makes absolutely no sense to me.  Big job to do - and it's obviously been an issue for a long time without support being able to include this in their troubleshooting.  But I guess customers time is not valuable.

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