Participant

Answered

Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

Forum|Forum|7 years ago
March 15, 2018
10 replies
366910 views

HI

I am trying to uninstall creative cloud from a Mac but when using the uninstaller I get a message

"Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."

I then check my installed Apps from the list in the Creative Cloud menu bar and there are none installed. So what am I supposed to do?

I do however have some installed on another machine is that a factor? I only want to uninstall creative cloud from one machine and not the other.

-Ian

Correct answer ians22543518

Thanks I worked it out... I had uninstalled Adobe LR using a third party App. I resolved the issue by reinstalling LR and then uninstalling using the Adobe uninstaller. I was then able to uninstall Creative Cloud.

Thanks

-Ian

C

cgallo24

Participant

I had the same issue and after hours of troubleshooting and removing every Adobe product I had on my machine prior to purchasing Creative Cloud as well as rebooting multiple times, I was getting the same error with nothing showing as installed in the cloud. Infuriating. Tried a repair but it kept saying I had an isntance of Adobe running somewhere...

THE RECYLCE BIN....It had a previously deleted Adobe file in it. I can't remember which one now and that irritates me, sorry about that, but in any case my install was stuck at 1% and immediately after I cleared my recycle bin, it started going and completed in under 2 minutes.

Hope that helps someone!

kglad

Community Expert

for others, it's probably easier to restart your computer if you don't know how to terminate running processes.

J

john_8139

Participant

I had to open creative cloud desktop, uninstall the individual programs first, then remove with Add/Remove program.

H

Haptic_Ghost6621

Participant

adobe should be sued for their invasiveness and the constant lies thier support feed you. they said they were giving me my money back and its been over a month. you can stop their program from running. my pc hasnt slept automatically since the day i have installed it. i have the right to uninstall something without having to install something else by them to do so. its my computer if i choose to click uninstal THEN UNINSTALL i wonder what else they hide from you on your pc. adobe is criminal F you guys

kglad

Community Expert

@Haptic_Ghost6621

for a more thorough removal:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

K

Kals

Inspiring

If the uninstaller within the the app folder isn't working, try download the standalone uninstaller from here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

That worked for me, and it's a quicker, easier option than reinstalling apps, manually deleting files or running the Creative Cloud Cleaner tool.

A

awaqac

Participant

This solution has worked for me. I am using Windows 11. Thank you for the help!

V

Vipul Vishwakarma

Participant

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

O

ooofest

Participating Frequently

Vipul, that tool solved my problem uninstalling Creative Cloud Desktop (while retaining my CS6 installations), thank you.

kglad

Community Expert

@ooofest

check if cs6 is still activated by opening an app and clicking help. sign in or activate should be unclickable.

D

defaultyvv63n6vle7b

Participant

First use the task manager to end the prosses of a CC apps, and then go into C:\Program Files\Adobe and delete all CC folders.

B

bob32290114jlef

Participant

doesnt work.

Community Expert

what doesn't work?

Participant

Hello, The best and easiest way is delete the file located Adobe CC (sometimes asked during installation and usually in the C / program files (x86).

I

ians22543518AuthorCorrect answer

Participant

Thanks I worked it out... I had uninstalled Adobe LR using a third party App. I resolved the issue by reinstalling LR and then uninstalling using the Adobe uninstaller. I was then able to uninstall Creative Cloud.

Thanks

-Ian