Creative Cloud app not working, empty window

[jaydude-wb]

I am not able to check Creative Cloud apps / updates - always get the message ' Your apps are taking longer than usual to load etc. '.

For me this is 'usual' for months, if not years. The only time I can get a peak on updates and other Creative Cloud Desktop app information is directly after a restart.

Updated the app several times, removed it, reinstalled it, repaired it - all without any succes.

I work on a MacPro / MacOS 12.6

 

 

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[aaronlyon]

Same problem. I have a M1 Mac Studio, with lastest 13.4 OS. Have been dealing with this for months and years also! 

[kglad]

@aaronlyon 

did you follow the suggested remedies?

[kglad]

<moved from cc desktop bugs>

[Ruchika Wadhawan]

Hi @jaydude-wb Could you please collect the logs using Log collector tool if this is still happening your machine.