Creative Cloud Desktop Mac app update & install fail

Forum|Forum|3 years ago
March 1, 2023
1 reply
8403 views

Long time Adobe user. The Creative Cloud Desktop app (Mac Ventura 13.2.1) wanted to update. Tried several times but it always failed showing different error codes each time (1, 1001, 202, 205). I then booted into Safe Mode. From the Administrator account I used the Uninstall CC app to remove the installation, downloaded a new version from Adobe. It also failed to install, throwing various codes each time. One time it said there wasn't enough disk space even though over 2 TB was free on the 4 TB drive.

I restarted the Mac normally. I went to my user (non-Admin) account and launched Lightroom Classic. It launched OK. I then launched Photoshop 2023. It first said it was verifying it (I had not run Photoshop since its last update). After the verification was complete, Photoshop would not launch, saying it could not communicate with Creative Cloud Desktop. Of course it couldn't since the CC Desktop could not be re-installed. Lightroom Classic still launches OK.

How do I install the CC Desktop app now to get Photoshop working again????

This very frustrating.

This topic has been closed for replies.

Mike WeasnerAuthor

Known Participant

On 2 March 2023, Adobe Tech Support spend nearly an hour connected to my computer to try to fix this install problem. His first attempts failed. But he was finally able to get the current CC Desktop app installed successfully. Well, mostly successful. Now the CC app shows a SYNC error code 198. I don't use CC syncing so not a big deal to me; it is just an another annoyance at Adobe's software architecture. Anyone know how to just get the SYNC pieces installed?

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

kglad

Community Expert

The only Sonoma/LRC conflict I saw reported before I updated to Sonoma was about watermarks. I don't use them so I figured that since Adobe tests their software using Apple beta releases, I was safe. And since I've seen this same CC app failed update at times for months, I decided it was safe to install Sonoma. But why would Adobe now think that Creative Cloud is not supported on Apple Silicon Macs. Or is this just a continuation of all the bogus error messages with Adobe Creative Cloud Desktop app that leads me to believe that Adobe really needs to finally change their architecture of app updating/installing. Something somewhere is flawed. Just look at all the Adobe Help page errors that can occur during failed updates/installs.

reports come in during adobe's testing phase. but after general release more reports (often) start coming in. you may have seen testing phase reports.

currently there are lots of recent photoshop and indesign reports on the forums and yesterday i saw the first 2 animate reports.

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