Creative Cloud Error Symbol

[Emily35102602mzeh]

 My Adobe Creative Cloud App is showing with this red triangle symbol. I assume there is an error that needs resolving. When I open the app, ther is also an arrow symbol on the cloud icon (see below).

But there doesnt appear to have any explanation of what the error is and how to fix it!

Can anyone help?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

reset your cc app

[Emily35102602mzeh]

Would you be able to share more on how to reset? Ive closed the app and reopened and thats not done anything!

[kglad · Accepted solution]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Emily35102602mzeh]

Thank you! Thats sorted the problem!

[kglad]

excellent. that's good to hear.